Mishka Ryklief

Managing general enquiry phone calls from customers and outlet staff pertaining to:
● Science Plan product recommendations and feeding guidelines.
● Product and packaging issues and queries
● 100% Satisfaction Guarantees
● Promotion and voucher customer care queries
● Stock enquiries - Where to buy and out of stocks
● All other general enquiries
● Assist Territory Managers with queries from customers and consumers and capture
relevant information as required.

Managing the infoza inbox by:
● Responding to all customer queries within 24-48 hrs
● Forwarding all other emails to the appropriate person.
LEA & Voucher enquiries
● Update monthly LEA send off sheet and send monthly
● Assisting customers with LEA and voucher enquiries
● Back up for LEA and voucher codes as needed
● Order replacement stock / free goods from wholesalers as needed
● Use the Emplifi system to track all client interactions
Bladder stones
● Arranging the collection and courier to and from practices & Minnesota Urolith Centre
● General enquiries regarding bladder stones
● Sending reports to TMs & Practices

SDMA tests and replacement k/d or k/d + Mobility bags
● General enquiries regarding SDMA results and k/d offer
● Arranging for bags to be sent to the practice upon receiving the elevated SDMA results
Sodexo Functions:
● Submit attendance registers on month end to Sodexo Head Office
● Submit leave applications to Operations Manager (Kurt Scholtz) for approval and
action on ESS.
● Cover for Sammy-Jo on her breaks at reception
● Back up Switchboard - receive and direct phone calls and e-mails to appropriate
persons
● Back up PVA coordinator when needed
Any other duties deemed fair and reasonable to support the Customer Care Team
PO's for Operations Department

• Manage the RSVP email and provide feedback to TMs & clients (Hill's Veterinary enrichment webinar series).
• Update BULK emailer Tech list for events after each event.
• Apply for CPD accreditation, load CPD points, create and send out CPD certificates.
• Track and update PVA budget.
• Book and manage staff logistics as well as capturing NVO spend and FTG (flights, accommodation and transfers).
• Manage ordering of staff shirts
• Pack all material needed for events and send with courier
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

● Managing general enquiry phone calls from customers and outlet staff pertaining to:
○ Science Plan product recommendations and feeding guidelines.
○ Product and packaging issues and queries
○ 100% Satisfaction Guarantees
○ Promotion and voucher customer care queries
○ Stock enquiries - Where to buy and out of stocks
○ All other general enquiries
● Managing the infoza inbox by:
○ Responding to all customer queries within 24-48hrs
○ Forwarding all other emails to the appropriate person.
● LEA & Voucher enquiries
○ Update monthly LEA send off sheet and send monthly
○ Assisting customers with LEA and voucher enquiries
○ Back up for LEA and voucher codes as needed
● Order replacement stock / free goods from wholesalers as needed
● Wilke capturing
● Bladder stones
○ Arranging the collection and courier to and from practices & Minnesota Urolith Centre
○ General enquiries regarding bladder stones
○ Sending reports to TMs
● SDMA tests and replacement k/d or k/d + Mobility bags
○ General enquiries regarding SDMA results and k/d offer
○ Arranging for bags to be sent to the practice upon receiving the elevated SDMA results
● Sodexo Functions:
○ Submit attendance registers on month end to Sodexo Head Office
○ Submit leave applications to Operations Manager (Kurt Scholtz) for approval and
action on ESS.
○ Cover for Sammy-Jo on her breaks at reception
○ Attend a Managers Meeting on the last Thursday of the month.
● Any other duties deemed fair and reasonable to support the Customer Care Team

Duties are as follows:
● Answer the phone, transfer to the relevant person and take messages when needed.
● Screening staff - make sure that declaration form is filled out by each staff member
● Assistant to the fire marshall - Ground floor
● Opening the office and locking office
● Welcome visitors into the office - informing the staff member that their guest have arrived
● Oversee Housekeepers - Acceneth & Joyce
● Oversee that all cleaning duties are carried out
● Ordering of stock for Sodexo
● Any admin requested by the Head Office including attendance registers and filling out leave
forms,submitted to Gillian and this will be actioned on ESS.
● Weekly meeting with Jenny Kelly- Operation Manager
● Responsible for accepting parcels from all couriers - sign sheet filled out
● Submitting quotation for stock required to Jenny Kelly to place all orders on Ebuy
● Incharge of the stationery cupboard
● Weekly stock take
● Sodexo books
● A confidentiality clause guarantees to not disclose such information to others without correct
authorization.

Duties are as follows:
● Answer the phone, transfer to the relevant person and take messages when needed.
●Opening the office and locking office
● Welcome visitors into the office - informing the staff member that their guest have arrived
● Weekly meeting with Jenny Kelly- Operation Manager
● Responsible for accepting parcels from all couriers
● Submitting quotation for stock required to Jenny Kelly to place all orders on Ebuy
● Incharge of the stationery cupboard
Bladder Stone collections and submit to Minnesota Urolith Centre

LEA vouchers to be printed and submit for posting to the Pet Parents

• Empowering women
• Strength Training
• A mentor for a women in need.

• Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
• Implemented marketing strategies aimed at attracting new members while retaining existing clientele in a competitive market space.
• Coordinated athletic events such as charity races or sports tournaments that encouraged community involvement in physical activity campaigns.
• Stayed current with CPR and first aid certification to provide emergency response in case of injury.
• Update Staff Files
• Ordering of uniform

• Managed department budgets and generated financial reports for management review.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Performed research to collect and record industry data.

• Controlling Access Into the Facility
• Communicating and providing information to staff, members

and prospective members

• Adhering to Operational and Administrational Requirements
• Maintain Standards and Procedures
• Handle Monies according to Company Policy and Procedures
• Handle member Queries Efficiently