Desiree Ruiz

• Team lead and manage six members within Northside Independent School District
• Coordinate the provision of social services and case management for parents and youth
• Work to identify barriers to attendance and achieving academic/personal success
• Re-engagement of targeted population with an end goal of returning to school for virtual or in-person learning
• Collaborate with school personnel experts to develop a strategy for students with chronic absenteeism
• Monitor, engage and document student attendance into E-School and Apricot data systems
• Develop, train peers and manage program development
• Manage and coordinate team communication across all twelve school campuses to include phone calls, conferences, and home visits
• Oversee and implement learning activities, outreach and marketing, services that address the individualized student and parent needs
• Implement, manage and report outcomes on ESSER Grant within Northside ISD
• Motivate, redirect, coach and provide leadership training and orientation for new team member to attain performance goals.

∙ Supervise and manage a field staff of eight team members assigned to the NISD re-engagement project.

∙ Effectively communicate project/case management goals.

∙ Monitor staff performance to include progress towards caseload goals and providing social services support to address student/family needs.

∙ Oversee administrative tasks for the day-to-day management and coordination of project activities.

∙ Communicate the needs and feedback to district personnel to strengthen project design and implementation.

∙ Oversee quality programming through regular site visits, review of monthly reports and service delivery plan/coaching.

∙ Assist and support field staff in project development and implementation.

∙ Develop, implement and communicate clear action steps to assist staff in meeting projected goals.

∙ Oversee the adherence to the re-engagement contract, ESSER grand and budgetary requirements.

∙ Manage timecard and approve district report timecards

∙ Ensure the completion of staff performance reviews on all district reports.

∙ Monitor progress of the campus goals and make adjustments necessary to ensure the successful completion of the project.

∙ Provide weekly status reports to campus/district personnel outlining site-specific and district information.

• Grow community partnerships to provide increased dental screening and oral health care for vulnerable populations
• Coordinate events, educational programs and oral health screenings through school based partnerships
• Build patient relationships and support patients care by working closely with both the Dentist and Dental Assistant and office managers
• A liaison between clinical providers and the call center regarding scheduling and individual patient needs providing a holistic approach to ensure office and patient retention
• Greet, check patients and consultations before and after treatment for case acceptance and follow up
• Present a professional, friendly, and positive face of the practice to elevate the brand image in the community represented all Texas offices in Dallas, Houston, San Antonio, Austin and Rio Grand Valley
• Answer incoming calls promptly and assist callers in complex situations
• Provide leadership to the community marketing team and oversight in the planning, design, production and implementation of patient services
• Coordinate and foster partnerships, i.e., Chambers of Commerce, Consulates and Medicare /Medicaid Health Plans
• Prepare monthly reports, standing committee reports, old and new business for President and VP of Operations.

• Offer Guidance to assist people of all incomes, improve their health, life skills, and educational skills
• Meet face to face with youth to make an assessment, work together on goals and provide educational tools, enrollment in college and FAFSA assistance
• Increase enrollment for higher education
• Assure compliance for grants of federal, state, and local government regulations
• Community Outreach and engagement
• Data entry and managing of expense reports
• Coordinated and conducted computer courses for youth and adults
• Development of database, presentations, flyers and curriculum
• Administrative Assistant for Executive Director.

• Communicate with elderly clients, disables population and care providers daily to confirm and schedule appointments
• Intake information from government partners to schedule transportation routes
• Virtual technology assistance for Software Vango
• Dispatch to the drivers the daily routes, cancellations and scheduling
• Manifest the drivers schedules for the next day
• Manage day to day transportation routes
• Represent organization at meetings and conferences
• Create and distribute collateral to local partners and community events
• Increase volume of clients enrolled in program by 77%.

• Provide tax preparation for clients
• Quality review on files on ensure accuracy
• Interact and assist clients with questions and concerns
• Ensure confidentially, as well as monitor and ensure compliance with grant requirement.