Desiree Sandoval
Española,NM
Summary
Thorough Service Desk tech with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
7
7
years of professional experience
Work History
Computing Systems Tec
COMPA
12.2022 - Current
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to customer inquiries and provided technical assistance over phone and remotely.
- Diagnosed and troubleshot hardware, software and network issues.
STEM Instructor/Support
Moving Arts Espanola
08.2019 - 11.2022
- At Moving Arts Espanola, I teach students ages 10 and up
- My classes focus is on Science Technology Engineering Math (STEM) and gaining intro skills in that field of study
- Some of the topics are Intro to programming, 3D printing, and software understanding for projects
- I understand where each student's knowledge is and work with them to increase their skill set by leading a tutoring program
- I'm also tasked with maintaining computers/electronic devices and troubleshooting any issues that may arise locally and remotely
- Maintain passwords and keep systems up to date.
Mentor
Northern New Mexico College of, STEM
06.2016 - 07.2019
- Teach 7th and 8th graders the fundamentals of computer programming using Scratch
- Collaborate with other mentors and teachers
- Actively teach 24 students the topics of robotics in a classroom setting
- Mentored High School Students for the New Mexico Supercomputing
- Challenge and taught them the basics of artificial intelligence and java programming.
Education
Bachelor of Science - Engineering - Information Engineering Technology
Northern New Mexico College
Española, NM12.2018
High School Diploma -
Espanola Valley High School
Espanola, NM05.2014
Skills
- Microsoft 365
- Apple IOS
- Help Desk Support
- Remote Troubleshooting
- Time management
- Organization
Timeline
Computing Systems Tec
COMPA
12.2022 - Current
STEM Instructor/Support
Moving Arts Espanola
08.2019 - 11.2022
Mentor
Northern New Mexico College of, STEM
06.2016 - 07.2019
Bachelor of Science - Engineering - Information Engineering Technology
Northern New Mexico College
High School Diploma -
Espanola Valley High School
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