Darrell Millar
Oak Park,IL
Summary
Highly motivated information technology professional experienced in hardware and software. Superb at troubleshooting and problem-solving. Recognized for being responsive, collaborative, and solution-oriented by frequent users and C-suite. Proven leadership, communications, and time management skills from over 25 years in a professional environment. Moved from Europe to the US to help establish a branch in an emerging market. Resumed my professional career after stepping back from the workforce to care for my children. Kept skills and connections current through active volunteer work, including roles in school and charitable organizations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Endpoint Computing Engineer
Dominican University
River Forest, IL
04.2023 - Current
- Manage SCCM
- Image laptops/desktops using SCCM
- Create and deploy applications using SCCM
- Respond to helpdesk tickets from Faculty, staff, and students
- Deploy laptops/desktops to end-user locations
- New hire onboarding
- Asset Management through Team Dynamix ticketing system
Systems Administrator
Tandem HR
Westchester, IL
01.2022 - 06.2023
- Support 150+ of users by monitoring helpdesk ticketing system, Sysaid
- Onboard new users from AD account creations through hardware allocation
- Offboard existing users
- Create and manage accounts in Zac VoIP system
- Manage user accounts in M365, including distribution group assignments,mailbox sharing and licensing
- Administer file sharing though a variety of Microsoft SharePoint sites
- Migrate local files to Microsoft SharePoint
- Create and manage Microsoft Teams and Channels
System Administrator
Resource Label Group
Des Plaines, IL
06.2022 - 04.2023
- Support 100+ users across multiple sites
- Monitor systems for maximum performance
- Configure and manage daily backups through Synology
- Maintain virtual machines in VMware
- Upgrade ESX hosts
- Respond to helpdesk tickets through Jira
- Rollout VoIP phone upgrade
- Configure end-user kiosks with Kioware software
- Manage Mitel users and hardware
Systems Administrator
Newsweb Corporation
Chicago, IL
01.2020 - 01.2022
- Respond to, review, and resolve daily calls and emails to help desk
- Extensive knowledge in ServiceDesk Plus and BOSSDesk ticketing systems
- Resolve multitude of IT related issues
- Installation and management of video conferencing system
- Well versed in Zoom and GoToMeeting in a corporate environment
- Using Base Camp daily to manage projects
- Deployment and management of Adobe Creative Cloud and its products.
- Setting up users and licenses.
- Management of Microsoft Active Directory: new user creation, password reset, OU management, device management
- Experienced in Microsoft Office 365, multi-tenant management, new users,user management, license configurations and management as well as migrating mailboxes for ex-employees
- Knowledgeable in Microsoft Teams, from deployment to management, including creating and deploying various policies
- Familiar with Avigilon security systems
- Server administration - promoting servers to domain controllers, AD management, DHCP, DNS, print and file servers.
- Creating and managing distribution groups
- Designed, built, and deployed GPO's
- Manage users for multiple companies in QuickBooks
- VoIP system maintenance: ShoreTel > 3CX. Managing Yealink Phones
- Source and recommend new or replacement hardware
- Microsoft Dynamics Great Plains: Adding/editing users. Assigning rights and company roles
- Setup and oversee presentations or live Zoom panel discussions for a gallery and radio station
- Extensively use ConnectWise to connect with computers between 5 different entities
- Create, distribute and maintain printers on a print server
Family Household
Household
Oak Park, IL
07.2015 - 01.2020
- Primary care provider for two children (6 & 2)
- Responsible for all household management duties, including: meal planning, budgeting, home maintenance, time management
- Supervising, training and managing children and their needs
- Creating a fun and entertaining environment for developing minds
- Complaint resolution
Systems Engineer
Holly Hunt
Chicago, IL
09.2013 - 07.2015
- Key member of a service desk supporting over 250 users
- Provide remote and onsite desktop support
- Proficient in Microsoft SCCM, creating and managing applications and OS images, including creation of driver packages and task sequences
- Create and maintain VoIP accounts through ShoreTel Director software
- Successfully manage user accounts through Active Directory. This includes account creation and membership management
- Create individual user Exchange mailboxes, using both Exchange Management Console and Exchange Management Shell
- Group Policy Object creation and implementation
- Knowledgeable in MDM practices.
- Experienced in management through DEP as well as device management through corporate policies
- File and send weekly backup tapes to Iron Mountain
- Managed print servers, adding and updating drivers
- Work directly with vendors during network outages, communicating with end users accordingly
- Setup, configure and manage auditing software
Help Desk Manager
Guaranteed Rate
Chicago, IL
04.2013 - 09.2013
- Successfully manage the company helpdesk department of 20 systems administrators, covering 3,000 plus users
- Researched, configured and implemented new ticketing system, saving the company $100,000 per year
- Identified weak links in the department and came up with a strategy to improve overall production
- Configure weekly reports to department directors, outlining weekly statistics
- Monitor current trends and assign users accordingly
- Troubleshoot various IT related issues, along with company specific software
- Image and configure desktops and laptops, either for replacements or new hires
- Coordinate with network engineers, software developers and database technicians to expedite resolutions of companywide outages
Systems Technician
Clune Construction
Chicago, IL
04.2012 - 04.2013
- Monitor and manage ticketing system for 150 plus users
- Successfully troubleshoot an array of computer issues
- Create new users in Active Directory
- Set up email accounts for new users
- Image and configure computers through Windows Deployment Services
- Manage cell phone deployments through MDM portal
- Create and configure group policies
- Update Microsoft 2003/2008 servers – ranging from physical to virtual
- Respond to after-hours tickets in a timely manner
- Manage users within a Citrix environment
- Travel to field and satellite offices to maintain and troubleshoot known issues
- Set up video conferencing calls between main offices, as well as single end-users
Education
Bachelor of Science - Computer Science
Robert Morris University - Illinois
Chicago, IL07.2012
Skills
- Troubleshooting
- Technical Support
- Windows 10
- SCCM
- Group Policy
- Active Directory
- Windows Server
- Microsoft 365
Certification
Microsoft A+
Timeline
Endpoint Computing Engineer
Dominican University
04.2023 - Current
System Administrator
Resource Label Group
06.2022 - 04.2023
Systems Administrator
Tandem HR
01.2022 - 06.2023
Systems Administrator
Newsweb Corporation
01.2020 - 01.2022
Family Household
Household
07.2015 - 01.2020
Systems Engineer
Holly Hunt
09.2013 - 07.2015
Help Desk Manager
Guaranteed Rate
04.2013 - 09.2013
Systems Technician
Clune Construction
04.2012 - 04.2013
Bachelor of Science - Computer Science
Robert Morris University - Illinois