Desiree Shea
Ft.Worth,United States
Summary
Experienced Customer Associate with 10+ years of dedicated service. Committed to delivering top-quality customer service and cultivating a welcoming atmosphere. Adept at surpassing sales targets and actively contributing to company objectives. Demonstrated ability to adapt quickly to various situations, ensuring timely and efficient resolution. Passionate about working in the healthcare field, driven by the opportunity to serve the community and witness the improvement of patients through skills and knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Christ Hospital
09.2022 - 05.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
Customer Service Associate
Kroger
10.2017 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Certified Clinical Medical Assistant - Health And Wellness
Larock Healthcare Academy
Columbus OhioCertified Phlebomy/EKG Technician - Phlebotomy
Larock Healthcare Academy
Florance KYPatient Care Tech - Healthcare
Larock Healthcare Academy
Florence, KY04.2022
Skills
- Ul>
- Medical terminology knowledge, Injections,Vitals,EHR
- P>Teambuilding
- P>Critical Thinking
- P>Attention to Detail
- P>Good Telephone Etiquette
- P>Decision-Making
- P>Written Communication
- P>Data Entry
- P>Problem-Solving
- P>Self-Motivated
Certification
CCMA] Training -
Phlabotomy/EKG
Certifications
08-2022
Personal Information
Title:Medical Assistant
Timeline
Certified Clinical Medical Assistant
Christ Hospital
09.2022 - 05.2023
Customer Service Associate
Kroger
10.2017 - 01.2022
Certified Clinical Medical Assistant - Health And Wellness
Larock Healthcare Academy
Certified Phlebomy/EKG Technician - Phlebotomy
Larock Healthcare Academy
Patient Care Tech - Healthcare
Larock Healthcare Academy
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