Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miaka Gardiner-Williamson

Philadelphia,PA

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Artis Senior Living
03.2023 - Current
  • Supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Service Associate

Rite Aid
02.2022 - 02.2023
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Unloaded, loaded and stocked merchandise.
  • Trained and taught [Number] new employees in [Year].
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.

Service Champion/Cashier

Taco Bell
06.2020 - 02.2022
  • As a Service Champion/Cashier I interacted with customers, managed product transactions, resolves customer conflicts, and answered questions, while advancing customer service and verbal communication.
  • Input food and drink orders into system, documented special requests and processed payments.
  • Kept accurate register and dropped excess cash into safe at regular intervals.
  • Greeted customers, answered questions and took orders.
  • Maintained counter areas in neat and clean fashion.
  • Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
  • Established and maintained positive work environment to support high team morale.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.

Education

Mercy Career & Technical High School
Philadelphia, PA

Bachelor of Science - Psychology

Pennsylvania State University, Abington, PA, US
1600 Woodland Rd, Abington PA
Current

Skills

  • Ul>
  • Activities of Daily Living (ADL) Support
  • Sales experience
  • P>POS experience
  • P>Handling returns
  • P>Stock management proficiency
  • P>Money handling abilities
  • P>Medical terminology knowledge
  • Trustworthy Companion
  • Transporting Patients
  • Memory Improvement
  • Observing Responses

Certification

  • CPR Training - 2 hrs 30 mins

  • OSHA Training - 10 hrs

  • Blood Borne Pathogen Training - 1 hr

  • HIPAA Training - 1 hr 30 mins

  • NOCTI Knowledge-Based Workforce Competency Credential - 2 hrs

  • NOCTI Skill-Based Workforce Competency Creidental - 2 hrs

  • Certified Nurse Aide License - 120 hrs

Timeline

Certified Nursing Assistant

Artis Senior Living
03.2023 - Current

Service Associate

Rite Aid
02.2022 - 02.2023

Service Champion/Cashier

Taco Bell
06.2020 - 02.2022

Mercy Career & Technical High School

Bachelor of Science - Psychology

Pennsylvania State University, Abington, PA, US

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Miaka Gardiner-Williamson