Desiree Silva
Toledo
Summary
Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
5
5
years of professional experience
Work History
Sales Associate Assistant Manager
Sunglass Hut
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
Precision Broadband Inc.
01.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Production Technician II
First Solar Inc.
02.2020 - 10.2023
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.
Education
High School Diploma -
Start High School
Toledo, OH05-2019
Skills
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Advanced academics
- Computer Technology
Timeline
Sales Associate Assistant Manager
Sunglass Hut
10.2024 - Current
Customer Service Representative
Precision Broadband Inc.
01.2024 - 10.2024
Production Technician II
First Solar Inc.
02.2020 - 10.2023
High School Diploma -
Start High School
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