Desiree Smith
South Bend,IN
Summary
Dedicated Customer Service professional with over 10 years of knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Driver Uber
Uber
04.2016 - Current
- Pick-up and transport clients between destinations
- Keep vehicle in good running condition to provide safe and timely delivery
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Monitored and tracked dispatch communication systems.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Achieved safe driving records by consistently following traffic rules and regulations.
Cashier/Customer Service Representative
K-Mart
11.2015 - 09.2018
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Home Health Aide
Dungarvin Indiana
07.2013 - 08.2015
- Planned, prepared and served meals
- Promoted continuity of care for clients
- Administered medication in accordance with state regulations
- Cleaned and organized living quarters
Home Health Aide
Home Health
04.2010 - 06.2013
- Provided Transportation
- Performed household duties
- Helped with transferring and positioning clients in wheelchairs
- Provided pre and post-operative care
- Charted daily information on clients
Cashier
Popeye's
08.2005 - 05.2009
- Take and prepare orders for dine-in and carryout.
- Exhibit friendly, enthusiastic attitude.
- Maintain company's operational standards.
- Restocked and organized merchandise in front lanes
- Used POS system to enter orders, process payments and issue receipts
- Greeted customers entering store and responded promptly to customer needs
Education
AA - English
Indiana University
South Bend, INSkills
- Customer Service
- Professionalism
- Cash handling
- Effective Communication
- CDL CLASS A
- Relationship Building
- Safe Driving Practices
- Air brake operation
- Commercial Driving
- Delivery Scheduling
- Clean MVR
- Tractor-Trailer Operation
Timeline
Driver Uber
Uber
04.2016 - Current
Cashier/Customer Service Representative
K-Mart
11.2015 - 09.2018
Home Health Aide
Dungarvin Indiana
07.2013 - 08.2015
Home Health Aide
Home Health
04.2010 - 06.2013
Cashier
Popeye's
08.2005 - 05.2009
AA - English
Indiana University