Efrain Alejandro Cruz
Patchogue,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I am a person with a highly professional background and extensive experience in customer service and personnel management. Currently, I have dedicated myself to working as a driver for various package delivery or private driving services. My original goal is to invest in my education, learn from businesses, and gain broad experience in business management, law, human resources, finance, among other areas. Ultimately, I aim to fulfill my dream of becoming an entrepreneur. For this reason, I am currently applying to jobs that align with my interests. In my free time, I continue to pursue my passion for computers.
Overview
8
8
years of professional experience
Work History
Driver Uber
Uber
02.2021 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Delivery Driver
Amazon DSP
11.2021 - 01.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Customer Service Representative
Fjord Fish Market
07.2019 - 11.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Sales Experiences and Topics on Seafood and Cooking.
- Multitasking employee.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Web Development Engineer
SeerApp Freelance
03.2016 - 04.2020
- Enhanced website performance by optimizing front-end and back-end code.
- Developed responsive web applications for improved user experience on various devices.
- Collaborated with cross-functional teams to deliver high-quality software projects on time and within budget.
- Implemented security measures to protect sensitive data and maintain compliance with industry standards.
- Increased website traffic through search engine optimization techniques and targeted marketing strategies.
- Streamlined development processes by implementing version control systems and automated testing tools.
- Troubleshot complex issues, identifying root causes, and implementing effective solutions for optimal system performance.
- Developed custom WordPress themes tailored to client needs, leading to increased brand recognition online.
- Provided technical support for clients post-launch, ensuring continued satisfaction with the final product throughout its lifecycle.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
Education
Bachelor of Science - Computer Science
Norwalk CSCU
Norwalk, CT12.2016
High School Diploma -
Cassapolis High School
Cassopolis, MI06.2010
Skills
- Commercial Driving
- Materials Transport
- Passenger Assistance
- Passenger Transportation
- Vehicle Maintenance
- Equipment Operation
- Customer Service
- Strategic Planning
- GPS and Route Planning
- Safe Driving Practices
- Teamwork and collaboration
- Progressive Web Apps
- Web Performance Optimization
- Software Testing
- Mobile Web Development
- Marketing
Languages
English
Full Professional
Spanish
Native or Bilingual
Affiliations
- Gym
- Soccer, Futbal
Timeline
Delivery Driver
Amazon DSP
11.2021 - 01.2024
Driver Uber
Uber
02.2021 - Current
Customer Service Representative
Fjord Fish Market
07.2019 - 11.2021
Web Development Engineer
SeerApp Freelance
03.2016 - 04.2020
Bachelor of Science - Computer Science
Norwalk CSCU
High School Diploma -
Cassapolis High School
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