Desiree Smith
Ramsey,USA
Summary
Dedicated professional with a proactive approach and quick learning ability. Strong work ethic complemented by effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Home Care Provider
Self Employed
Minneapolis, Minnesota
08.2024 - Current
- Developed and implemented safety protocols to maintain secure living environments for clients.
- Ensured compliance with HIPAA regulations to safeguard sensitive patient information.
- Documented client progress and services delivered to ensure continuity of care.
Employment Development Specialist
Build Wealth MN
07.2022 - 01.2024
- Identified barriers to client employment and developed targeted strategies to facilitate job readiness and placement.
- Placed individuals in jobs aligned with skills, abilities, and interests, enhancing employment satisfaction.
- Managed rolling caseload of clients while ensuring thorough documentation for effective case tracking.
- Produced reports, spreadsheets and trend forecasts to enhance decision-making processes.
Housing Program Manager
The Link Group
03.2021 - 07.2022
- Generated and delivered reports and program review presentations to provide stakeholders with comprehensive program status updates.
- Planned and led team meetings to align on business results and clarify ongoing priorities.
- Delegated work to staff, establishing clear priorities and achievable goals to enhance team focus.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Housing Counselor/Certified Occupancy Specialist
Mental Health Resources
08.2017 - 01.2020
- Guided participants through housing search process utilizing their housing subsidy.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Accurately entered data into the system.
Education
Certificate (pending) - Cannabis Retail Associate
Minnesota Cannabis Collage
Minneapolis, MN07-2026
Bachelor of Science - Social Work
Metropolitan State University
Saint Paul, MN12-2011
Associate of Science - Addiction Counseling
Minneapolis Community And Technical College
Minneapolis, MN05-2007
Skills
- Regulatory compliance
- Safety adherence
- Record keeping
- Customer service
- Dispute resolution
- Point-of-sale operation
- Cash handling accuracy
- SOP compliance
- Stress management
- Multitasking and organization
- Creative problem solving
- Collaborative teamwork
- Leadership qualities
- Attention to detail
- Time management
- Reliability and punctuality
Certification
Youth Mental Health First Aid USA, 06/13/23, 06/13/26
Timeline
Home Care Provider
Self Employed
08.2024 - Current
Employment Development Specialist
Build Wealth MN
07.2022 - 01.2024
Housing Program Manager
The Link Group
03.2021 - 07.2022
Housing Counselor/Certified Occupancy Specialist
Mental Health Resources
08.2017 - 01.2020
Certificate (pending) - Cannabis Retail Associate
Minnesota Cannabis Collage
Bachelor of Science - Social Work
Metropolitan State University
Associate of Science - Addiction Counseling
Minneapolis Community And Technical College