Desiree Socarras
Manteca,CA
Summary
Something more about myself, I am a 29 year old mother of a five year old daughter, who likes to be the best that I can possibly be. Not only as a mother but as a remodel. I am now a Certified Phlebotomist, well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. I consider myself a hardworking, highly motivated professional eager to lend my combined knowledge and skills to enhance business performance not only for myself but my colleges as well. Working at GCC Laboratory, Not only taught me how to specialize in patient interaction and precise specimen collection. It has also taught me there is never ending opportunities to continue to learn an advance in this field. I also demonstrate leadership in high-pressure environments, ensuring safety and compliance. Expert in strategic thinking and conflict resolution, I excel in adaptability and effective communication. Always enhancing customer satisfaction and team efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician
GCC LABORATORY
09.2023 - 10.2023
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes
- Performed venipuncture and capillary punctures on patients of all ages
- Adhered to OSHA requirements when disposing of biohazardous materials properly
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Ensured compliance with safety protocols and infection control guidelines when performing blood draws
- Maintained fully-stocked phlebotomy cart, carrier and station
- Labeled blood vials with critical information like time of collection, date and patient name
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Greeted patients pleasantly to promote positive patient service experiences.
Dispatch Coordinator
THYSSENKRUPP
10.2021 - 01.2022
- Dispatching truckers as well as drivers to different location areas in different cities
- Preparing and processing paperwork, schedules, and BOL's
- Contacted customers to communicate variances in delivery times
- Managed the scheduling of multiple trucks for daily routes while ensuring all orders were delivered in a timely manner
- Provided detailed reports on delivery status, delays, cancellations or special instructions from customers or vendors
- Utilized GPS systems to provide real-time updates to customers regarding estimated arrival times of their packages
- Identified and resolved daily service and scheduling issues to facilitate operations.
Customer Service Specialist
THE UPS STORE
10.2019 - 01.2021
- Sending and receiving packages nationally and internationally
- Opening and closing PO boxes for customers, sorting mail, money handling, as well as opening and closing the store
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication
- Met daily customer service quotas with a focus on quality
- Developed strong customer relationships and loyalty through effective communication
- Addressed customers courteously using suitable methods and problem-solving skills
- Followed up with customers regarding product functionality and overall satisfaction
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Behavioral Health Technician
VALLEY CAPS
01.2018 - 08.2019
- Worked with a non-profit organization for adults with disabilities while providing their necessary needs
- Taught, as well as increasing the consumer self-care, daily living and academics abilities
- Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders
- Maintained accurate documentation of client progress, assessments, treatment plans, and other related records
- Adhered to all HIPAA regulations regarding confidentiality and privacy when handling sensitive information about clients' medical histories or diagnoses
- Utilized de-escalation techniques to safely manage difficult or aggressive behaviors from clients
- Participated in regular clinical supervision meetings with supervisors to discuss client progress and any areas needing improvement
- Administered medication management services under the supervision of a licensed clinician
- Managed caseloads of up to 10-15 active cases at any given time.
Receptionist
GOLDEN BEAR FIRE COMPANY
06.2014 - 11.2018
- Performed general office duties, including being proficient in QuickBooks, word processing, scheduling appointments, meetings, filing, invoices, and billing
- Handled cash and credit card payments with accuracy
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Answered questions about organization and provided callers with address, directions, and other information
- Ensured reception area was clean at all times and stocked with necessary supplies
- Developed effective working relationships with clients to ensure satisfaction with services provided
- Maintained confidentiality of sensitive information obtained through job duties
- Created detailed spreadsheets using Excel to track visitor information and other data related to reception duties
- Heard and resolved complaints from customers and public
- Displayed pleasant and professional voice and demeanor, positively representing organization.
Education
Phlebotomy Technician CPT 1 in Phlebotomy -
Cal Regional
Stockton, CA10.2023
High School Diploma -
Independence High School
San Francisco, CA06.2016
Skills
- Works well with staff and public
- Personable
- Sets priorities and meets deadlines
- Effective communication
- Shows leadership abilities
- Punctual
- Conflict resolution
- Adaptability
- Time Management
- Attentiveness
- Flexibility
- Strategic thinking
- Stress management
- Proper labeling
- Order of draw
- Capillary puncture
Affiliations
- I've worked in Customer service 12+ years and I love interacting with members. Id consider myself a well rounded individual interested in the world, Those around me and also in social life. I'm the type of person who can adapt in every environment.
Certification
- Certified Phlebotomy Technician l, CPT-02371881
- DOJ fingerprint rolling certification, FPC-532479
- Secretary Of State Notary Public, COMM # 2323294
- CPR and AED Certified, 245411979402
Community Volunteering:
Childrens Ministry teacher, Place of Refuge, Manteca, CA, 11/01/23, Present, Created an atmosphere of mutual respect between teachers and students, Facilitated weekly bible study groups for elementary aged children, Crafted creative activities to reinforce spiritual learning objectives, Utilized innovative teaching methods to capture student interest and engagement, Coordinated volunteer efforts from church members to support ministry programs, Encouraged participation in community service projects related to faith-based initiatives, Encouraged open discussion among students on spiritual topics, Built trust within community, sharing personal testimony and listening to others
References:
- Michelle Polacio, (209) 481-6528
- Samoia Johnson, (209) 313-3272
- Jim Hassey, (209) 207-1766
Timeline
Phlebotomy Technician
GCC LABORATORY
09.2023 - 10.2023
Dispatch Coordinator
THYSSENKRUPP
10.2021 - 01.2022
Customer Service Specialist
THE UPS STORE
10.2019 - 01.2021
Behavioral Health Technician
VALLEY CAPS
01.2018 - 08.2019
Receptionist
GOLDEN BEAR FIRE COMPANY
06.2014 - 11.2018
Phlebotomy Technician CPT 1 in Phlebotomy -
Cal Regional
High School Diploma -
Independence High School