Desiree Solorzano
Simi Valley,United States
Summary
Skilled and friendly Medical Receptionist with a proven track record at Agoura West Valley Pediatrics, excelling in patient registration and maintaining HIPAA compliance. Demonstrated expertise in EMR/EHR and exceptional telephone etiquette, significantly enhancing patient satisfaction. Experienced in high-stakes environments as a COVID-19 Tester at Flow Health, ensuring accuracy and safety in testing procedures.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Agoura West Valley Pediatrics
2023.04 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
COVID-19 Tester (Temporary)
Flow Health
2023.01 - 2024.04
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Reported positive and negative response cases according to established protocols and reporting mandates.
Cashier
Donut Plus
2021.04 - 2023.01
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Royal High School
Simi Valley, CA06.2022
Pharmacy Technology
Conejo Valley Adult School
Thousand Oaks, CA2022
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Registration
- Insurance Verification
- Electronic Medical Records
- EMR / EHR
Languages
Spanish
Limited Working
Timeline
Medical Receptionist
Agoura West Valley Pediatrics
2023.04 - Current
COVID-19 Tester (Temporary)
Flow Health
2023.01 - 2024.04
Cashier
Donut Plus
2021.04 - 2023.01
High School Diploma -
Royal High School
Pharmacy Technology
Conejo Valley Adult School
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