Desiree Tam

• Made beds, swept floors and sanitized surfaces to support activities of daily living.
• Maintained daily living standards by assisting clients with personal hygiene needs.
• Provided ongoing compassionate patient care for each client.
• Assisted with meal planning to meet nutritional plans.
• Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
• Laundered clothing and bedding to prevent infection.
• Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Followed care plan and directions to administer medications.
• Monitored vital signs and medication use, documenting variances and concerning responses.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Followed safe lifting and transferring techniques to transport residents.
• Supported bathing, dressing and personal care needs.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Booked appointments for clients looking to have their taxes done

answered phone calls pertaining to people's tax questions

• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
• Upheld strict financial controls by keeping funds secure and accurately transferring monies
• Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
• Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
• Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
• Identified sales opportunities and referred customers to branch partners in financial services
• Executed customer transactions, including deposits, withdrawals, money orders and checks
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
• Promoted products or services to each customer to consistently achieve sales targets