Desiree Tookes
Bedford
Summary
Organized administrative professional with expertise in supporting business operations and enhancing workflow efficiency. Proven skills in calendar management, client communication, and operational coordination. Proficient in Microsoft 365 and scheduling systems, currently pursuing a Bachelor’s degree in Data Analytics.
Overview
6
6
years of professional experience
Work History
Guest Services & Administrative Coordinator
Elavina Salon
Manchester
07.2024 - Current
- Manage daily calendar scheduling and appointment coordination for multiple stylists using SalonTarget booking software
- Serve as the primary liaison between clients and stylists, coordinating services and ensuring smooth scheduling operations
- Resolved scheduling conflicts and client concerns, enhancing overall client satisfaction
- Updated and maintained service and retail product pricing in business management systems, ensuring accuracy across booking and POS platforms
- Coordinated in-store marketing promotions and website updates, increasing product visibility and supporting sales efforts
- Monitor inventory levels and place orders for retail products and operational supplies
- Process transactions and maintain accurate financial records through POS and business management systems
- Maintain organized client records and support daily administrative operations
Ophthalmic Technician / Medical Scribe
Medical Eye Center
Manchester
08.2022 - 07.2024
- Documented physician–patient encounters in real time, maintaining accurate electronic medical records
- Conducted diagnostic testing and prepared patients for examinations, facilitating smooth clinic operations
- Coordinated clinic workflow and patient scheduling, enabling physicians to manage high-volume clinic hours effectively
- Maintained patient charts while ensuring adherence to medical documentation standards for accurate record-keeping
- Communicated with patients regarding appointments, procedures, and follow-up care
Cashier / Food Service
DeVriendt’s Farm Stand
Manchester
05.2021 - 09.2021
- Executed cash and card transactions through POS systems, ensuring accuracy and efficiency
- Balanced and reconciled cash drawers at shift's end, maintaining financial integrity
- Delivered customer service in fast-paced seasonal environment, enhancing customer satisfaction
Cashier
Golden Acres Pizza Market
Manchester
02.2020 - 06.2021
- Processed customer orders and payments, ensuring accurate transaction records to enhance customer satisfaction
- Assisted customers with inquiries and coordinated orders, improving overall service experience
- Organized and maintained front-of-store environment, facilitating smooth operations and customer engagement
Education
Bachelor’s Degree - Data Analytics
Southern New Hampshire University
NH12-2027
High School Diploma -
Goffstown High School
NHSkills
- Microsoft 365 (Excel, Outlook, Word)
- Calendar & Appointment Management
- Client & Stakeholder Communication
- Record Documentation
- Scheduling Systems (SalonTarget)
- Inventory & Supply Coordination
- POS & Business Management Systems
- Conflict Resolution
- Organization & Multitasking
- Database Management
Operations And Administrative Highlights
- Coordinate daily scheduling and calendar management for multiple service providers in a high-volume service environment
- Maintain accurate records, documentation, and operational systems to support efficient business workflows
- Support inventory management, product ordering, and retail operations
- Communicate with clients, staff, and management to resolve scheduling issues and maintain smooth daily operations
- Utilize Microsoft 365 and business management systems to track scheduling, documentation, and administrative tasks
Websites
Timeline
Guest Services & Administrative Coordinator
Elavina Salon
07.2024 - Current
Ophthalmic Technician / Medical Scribe
Medical Eye Center
08.2022 - 07.2024
Cashier / Food Service
DeVriendt’s Farm Stand
05.2021 - 09.2021
Cashier
Golden Acres Pizza Market
02.2020 - 06.2021
Bachelor’s Degree - Data Analytics
Southern New Hampshire University
High School Diploma -
Goffstown High School