Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Trujillo

Denver

Summary

Dynamic professional with extensive experience at Elitch Gardens Theme and Water Park, excelling in catering management and customer service. Proven track record in enhancing operational efficiency and resolving conflicts, ensuring high satisfaction levels. Skilled in schedule control and employee training, driving team success and business growth through effective communication and planning.

Overview

10
10
years of professional experience

Work History

Dining Room Supervisor

Compass Group
Littleton
03.2025 - Current
  • Monitored temperatures of prepared food and cold-storage areas.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Established effective communication between dining room personnel and other departments.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests, and canceled items.

Assistant Catering Manager

Elitch Gardens Theme and Water Park
Denver
03.2019 - 01.2022
  • Delivered consistent quality with good planning and catering management abilities
  • Met customer delivery times by effectively coordinating schedules and supplies to fulfill orders
  • Increased revenue from existing accounts by regularly reaching out to inquire about needs and offer services
  • Visited catered events throughout each day to assess service and customer satisfaction levels
  • Prevented complaints by documenting orders thoroughly and verifying special requests
  • Satisfied customers and earned numerous referrals by coordinating timely customer deliveries
  • Oversaw special events and programs with on-site catering
  • Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
  • Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures
  • Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands

Area Supervisor

Elitch Gardens Theme and Water Park
Denver
03.2016 - 12.2018
  • Met daily goals consistently through effective scheduling and assignment delegation, balancing workflows to keep employees satisfied and on-task
  • Controlled inventory tightly, maintaining computerized records and resolving discrepancies
  • Handled daily opening and closing procedures independently, verifying cleanliness, handling cash, and monitoring [Area of expertise] activities
  • Trained employees to capitalize on sales and service opportunities with proactive approaches

Campus Safety Officer

Denver Public Services
Denver
08.2015 - 03.2016
  • Monitored students around campus
  • I was responsible for the student and staff safety
  • Monitored before and after school drop offs and pick ups

Education

Bachelor of Arts -

University of Northern Colorado
Greeley, CO
12.2014

High School Diploma -

Pomona High School
Arvada, CO
05.2010

Skills

  • Schedule control
  • Attendance oversight
  • New business expansion
  • Catering management
  • Lead prospecting
  • Customer Service
  • Food safety
  • Conflict resolution
  • Customer service
  • Team coordination
  • Menu planning
  • Employee training

Timeline

Dining Room Supervisor

Compass Group
03.2025 - Current

Assistant Catering Manager

Elitch Gardens Theme and Water Park
03.2019 - 01.2022

Area Supervisor

Elitch Gardens Theme and Water Park
03.2016 - 12.2018

Campus Safety Officer

Denver Public Services
08.2015 - 03.2016

Bachelor of Arts -

University of Northern Colorado

High School Diploma -

Pomona High School

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