DESIREE USHER
Kennedale
Summary
Seasoned senior international education advisor with extensive knowledge of federal regulations and UTA policies for F1 students and J1 scholars. Experience guiding international students through the complexities of visa navigation and immigration policy, while fostering a welcoming environment and promoting student success.
Overview
12
12
years of professional experience
Work History
International Education Advisor III
The University of Texas Arlington
08.2022 - Current
- Company Overview: Office of International Education
- Train new advisors on immigration regulations and institutional policies
- Process Initial DS-2019 requests and extension requests for J scholars
- Advise international students on immigration regulations
- Process international student requests
- Serve as DSO (designated school official) and ARO (alternate responsible officer) for F and J students at UTA
International Education Advisor II
The University of Texas Arlington
09.2018 - Current
- Company Overview: Office of International Education
- Senior immigration advisor serving as content expert and resource to new advisors
- Trainer of F1 regulations and best practice student advising to newly hired staff
- Reviewer of current processes to offer realistic recommendations for improvements
- Process complicated cases such as reinstatements, change of status, economic hardship, and employment based applications
International Education Advisor I
The University of Texas Arlington
08.2016 - 09.2018
- Company Overview: Office of International Education
- Advise international students on current immigration regulations and procedures to maintain status while studying in the US
- Process requests for students on F1 visas
- Present immigration regulations to new students at orientation
- Facilitate employment seminars
Front Office Coordinator / Lead Customer Service Representative
The University of Texas Arlington
07.2014 - 08.2016
- Company Overview: Office of International Education
- Managed a team of 12 student workers and 2 front office staff
- Monitored the distribution process of all student requests
- Managed the overall day to day operations of the front office
- Managed high call volumes effectively, addressing student inquiries and resolving issues promptly.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and office procedures.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant / Insurance Specialist
The University of Texas Arlington
02.2013 - 07.2014
- Company Overview: Office of International Education
- Managed the international student insurance program
- Monitored the ongoing scanning operations of electronic student records
- Helped to maintain a professional standard of customer service to our international students, faculty and staff in person and over the phone
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to student inquiries, addressing concerns effectively, and building strong relationships.
Education
Masters in Education - Educational Leadership And Policy Studies
The University of Texas Arlington
Arlington, TX05-2026
Bachelor of Science - University Studies
The University of Texas Arlington
Arlington, TX05-2017
Skills
- Immigration Policy Knowledge
- Front Office Oversight
- Student Support Experience
- Workflow Optimization
- Skilled in MS Office Applications
- Student Advising
- SEVIS Management
- Sunapsis Proficiency
- PeopleSoft Proficiency
- NAFSA Trainer
- Engaging Presentation Skills
- Staff Hiring and Training
- Data Reporting
Affiliations
- NAFSA Member
- NAFSA Trainer Corp
- NAFSA Core Education Program Trainer
Timeline
International Education Advisor III
The University of Texas Arlington
08.2022 - Current
International Education Advisor II
The University of Texas Arlington
09.2018 - Current
International Education Advisor I
The University of Texas Arlington
08.2016 - 09.2018
Front Office Coordinator / Lead Customer Service Representative
The University of Texas Arlington
07.2014 - 08.2016
Administrative Assistant / Insurance Specialist
The University of Texas Arlington
02.2013 - 07.2014
Masters in Education - Educational Leadership And Policy Studies
The University of Texas Arlington
Bachelor of Science - University Studies
The University of Texas Arlington
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