Desiree Villa
Summary
Dynamic administrative support professional known for enhancing customer satisfaction across varied environments. Skilled in managing front desk operations, coordinating appointments, and ensuring compliance with HIPAA regulations. Eager to contribute to a team where exceptional service and organization are valued.
Overview
12
12
years of professional experience
Work History
Floral Clerk
Jewel-Osco
05.2024 - Current
- Welcomed customers and answered questions in person and by phone, processed floral orders, designed custom bouquets, maintained flower inventory and displays, created balloon arrangements, assisted with Drive Up & Go orders, and ensured high levels of customer satisfaction.
- Assisted customers with floral selections and arranged personalized bouquets.
- Maintained inventory of flowers and supplies to ensure freshness and availability.
- Operated floral design tools and equipment to create appealing arrangements.
Newborn Photographer
MOM365
02.2023 - 02.2024
- Photographed newborns in hospital nurseries and family homes.
- Engaged with parents to create a comfortable environment during shoots.
- Collaborated with hospital staff to schedule photography sessions.
- Created positive client experiences in hospital settings, completed HIPAA documentation, maintained digital records, utilized computer systems, explained products, and achieved sales goals through exceptional service.
Caregiver
Private Contractor
01.2017 - 01.2021
- Assisted clients with daily living activities and personal care, enhancing their quality of life.
- Administered medications and managed health monitoring for clients.
- Developed and maintained strong relationships with clients and families, fostering trust and communication.
- Coordinated appointments and daily routines, ensuring clients' needs were met efficiently.
Customer Service Associate
Tonini's Italian Market
12.2014 - 02.2015
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and selections in a busy market.
- Delivered friendly customer assistance while stocking merchandise and preparing food items to support seamless daily operations in fast-paced environment.
- Maintained cleanliness and organization of store displays and inventory areas.
Education
J. Sterling Morton East High School
Cicero, IllinoisSkills
- Front office management
- Customer service and support
- HIPAA proficiency
- POS Systems and hospitality
- Data entry and typing
- Phone handling skills
- Phones and inventory management
- Administrative Support compliance
- POS systems expertise
- Administrative support functions
- Effective communication strategies
- Sales techniques
- Attention to detail
- Creative problem solving
- Adaptability and flexibility
Timeline
Floral Clerk
Jewel-Osco
05.2024 - Current
Newborn Photographer
MOM365
02.2023 - 02.2024
Caregiver
Private Contractor
01.2017 - 01.2021
Customer Service Associate
Tonini's Italian Market
12.2014 - 02.2015
J. Sterling Morton East High School