Desiree Watkins
Minneapolis,MN
Summary
Seasoned attorney with several years of litigation and legal drafting experience. Adept at establishing trust and rapport with clients through strategic communication techniques. Dedicated to delivering expert representation and counsel through comprehensive legal knowledge and research.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Advocate
Harbor lights, Salvation Army
Minneapolis, MN
06.2024 - 08.2026
- Advocated for client needs within the organization, ensuring that their requests were prioritized and addressed in a timely manner
- Cultivated strong client relationships, gaining trust and loyalty through effective communication and problem-solving
- Acted as the primary point of contact for clients, providing exceptional customer service and addressing any concerns or issues
- Managed a portfolio of clients, consistently meeting or exceeding their expectations
- Conducted regular client check-ins to assess satisfaction and identify improvement areas, enhancing client experience
- Collaborated with cross-functional teams to resolve client issues, coordinating efforts to deliver prompt solutions
- Provided product demonstrations and training sessions to educate clients on new features or updates
- Created customized reports and presentations for clients, showcasing key metrics and insights aligned with their business goals
- Assisted in the onboarding process of new clients, guiding them through implementation steps and answering any questions they may have had
Front desk
The Westin Hotel
Minneapolis, MN
02.2024 - 06.2024
- I'm currently working as a front desk agent at the westin hotel. My job description is to check guests in and out of our hotel. Make sure all guests have a smile while entering our hotel and also leaving. I handled cash transactions and completed the end of shift report.
- Developed innovative ideas to enhance team collaboration. that improved team collaboration and positively influenced service delivery.
- Collaborated with diverse coworkers to meet goals and resolve product and service-related issues.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front Desk Agent
Days Inn
, MN
10.2023 - 03.2024
- Checked guests in and out of Days Inn, ensuring a smooth and efficient process. Make sure all guests have a smile while entering leaving the hotel and also leaving. Handled cash transactions with accuracy at the front desk. Also do end of the shift report
- Managed guest check-in and check-out at Days Inn front desk.
- Answered phones and handled reservation requests for hotel guests.
- Processed payments, folios, and billing questions with accuracy.
- Assisted with administrative tasks at U of M Southeast MN
Walmart Stocker
Vision Center by Walmart
Brooklyn Park, MN
01.2022 - 01.2024
- Unloaded trucks and organized pallets in the stockroom.
- Stocked merchandise on shelves to ensure product availability for customers. Vision Center frames, lenses, and accessories following Walmart merchandising standards.
- Replenished displays with prescription eyewear and contact lens supplies according to Walmart merchandising standards to maintain product availability.
- Organized stockroom merchandise for easy access and proper product rotation to enhance inventory management.
Overnight Auditor
Motel 6 / Studio 6
Brooklyn Center, MN
09.2017 - 01.2024
- I work at the front desk where I check guest in and out of rooms I also handle cash. Managed housekeeping team to ensure efficient room cleaning and maintenance. Gained experience in the laundry room, folding, washing, and drying linens.
- Reconciled reservations, room charges, and guest payments in property systems.
- Reconciled cash drawers at front desk to ensure accurate financial records. and deposited receipts.
- I work front desk where I check guest in and out of rooms I also handle cash. Also done head housekeeping. as a HHK I check rooms that other housekeepers have done fix thing that’s not done right sometimes I still Cleaned multiple guest rooms a day. Gained experience in laundry room, folding, washing, and drying linens.
Direct Support Professional
Ultimate Home Care
Brooklyn Park, MN
02.2022 - 02.2023
- Supported Ultimate Home Care clients with daily living and personal care tasks.
- Assisted residents with daily activities, including getting in and out of bed, meal preparation, medication management, and bathing.
- Assisted clients with meal preparation, grooming, and household routines.
- Ensured client safety by monitoring daily activities and promptly reporting any concerns to Ultimate Home Care supervisors.
Guest Service Representative
NORMANDY INN
Minneapolis, MN
05.2022 - 10.2022
- 5. Processed guest check-outs by providing printed or emailed receipts to ensure accurate billing.
- 6. Registered guests into their rooms and provided room keys. upgrade if they're best western awards member
- 7. Facilitated reservation requests for walk-in guests and handled phone inquiries to enhance guest experience.
- 4. Maintained cleanliness of lobby area, managed lobby music, and unlocked pool for guest access.
- 2. Generated and printed morning daily report for review.
- 3. Counted cash draw at end of shift for accuracy. to make sure it's at its correct amount.
- 1. Signed in to computer at start of first shift.
Security Guard
Grander guard services
Minneapolis, MN
06.2020 - 01.2022
- Monitored sales floor for theft and rule violations, ensuring compliance with company policies and preventing loss. Patrolled entrance area to deter unauthorized access and theft. Ensured safety for customers and employees while shopping.
- Monitored surveillance cameras to detect and report suspicious activities, notifying supervisors and dispatch of unusual behavior.
- Patrolled client sites for Grander guard services, monitoring entrances, exits, and restricted areas to maintain security and access control.
- Checked visitor credentials and logged activity at security checkpoints for Grander guard services.
Guest Service Representative/Night Auditor
Motel 6 / Studio 6
Brooklyn Center, MN
09.2016 - 10.2019
- Greeted guests and completed check-in and check-out at Motel 6 and Studio 6.
- Resolved guest concerns and service requests with calm, professional communication.
- Responded to incoming phone calls promptly and professionally. and handled room reservations using property management system.
- I work front desk where I check guest in and out and off rooms I also handle cash. Oversaw housekeeping operations to ensure cleanliness and organization of guest rooms. Inspected guest rooms for cleanliness and organization. Cleaned between 6 and 15 guest rooms daily to uphold hotel cleanliness standards. Operated laundry facilities, efficiently folding, washing, and drying linens and guest laundry.
Sales Associate/Cashier
Holiday Stationstores
Minneapolis, MN
11.2018 - 03.2019
- Prepared and cooked all food items for service line. Processed customer transactions at the cash register.
Cashier/Customer Service
Feist Automotive/ Towing
Golden Valley, MN
01.2018 - 02.2019
- Served customers as cashier in retail environment. Provided accurate change to customers, ensuring a smooth transaction experience..Processed accurate change for customers during transactions.
- Processed cash, card, and check payments for automotive and towing services.
- Issued invoices and receipts for repair orders and tow tickets.
- Answered customer calls about billing, service charges, and vehicle pickup.
PCA/Caregiver
Ultimate Home Healthcare
Brooklyn Park, MN
11.2016 - 12.2017
- My job as a pca/caregiver; I work in a group home that has four to five residents. I'll cook clean for my residents; I'll make sure their medication is due in a timely manner. Monitored residents' hygiene to maintain cleanliness and comfort. Some of my residents use different types of ways of getting in and out some used a hoyer , Ezstand and also the using the belt as well. I also did in bed rotation so residents wouldn't get any bed sores.
- Supported personal care, grooming, and hygiene for homebound patients.
- Supported patients with essential daily living activities in their homes
- Monitored vital signs and reported changes to nursing staff.
Personal Care Assistant
Meals on Wheels People
Brooklyn Park, MN
10.2016 - 07.2017
- Supported older adults with daily personal care tasks at Meals on Wheels People sites to enhance their comfort and well-being.
- Monitored and recorded vital signs, including blood pressure, blood glucose, temperature, and oxygen levels, to ensure clients' health stability and proper respiratory function; administered medications and treatments and transferred clients to wheelchair accessibility.
- Using a Hoyer or an Ez Stand. I bathed clients and completed range of motion exercises for their physical health.
- Observed and ensured client comfort, safety, and hygiene during meal service visits., safety, and hygiene during meal service visits.
- Maintained structured mealtime routines for seniors receiving Meals on Wheels People services to promote consistency and comfort during meals.
Housekeeper
Staybridge Suites
Maple Grove, MN
05.2015 - 09.2016
- Maintained high standards of cleanliness in Staybridge Suites guest suites, focusing on bedding, bathrooms, and surfaces.
- Thoroughly cleaned guest rooms, ensuring guest satisfaction during check-outs.
- Changed linens and towels following Staybridge Suites housekeeping standards.
- Replenished guest amenities and toiletries in rooms, ensuring availability of supplies for guest comfort.
Cashier
Park and Fly
Bloomington, MN
02.2016 - 05.2016
- Processed parking payments for airport travelers at Park and Fly exit booth.
- Issued receipts and parking tickets for customer transactions at Park and Fly.
- Greeted customers and provided accurate parking rate information at Park and Fly.
- Admitted customers to ramp and assisted with inquiries via phone at ramp booth.
Cashier and Cook
Staybridge Suites
Brooklyn Park, MN
10.2015 - 05.2016
- Handled guest payment transactions efficiently at Staybridge Suites front desk.
- Ensured cash drawer accuracy by balancing funds and reconciling daily receipts.
- Provided guests with detailed receipts for room charges and additional purchases to facilitate accurate billing and improve customer experience.
- Prepared food items and maintained cleanliness to uphold hygiene standards and enhance guest satisfaction
- Outlined daily tasks and duties to ensure smooth operation of cashier and cook roles
Cook, Clean
PCA
Minneapolis, MN
01.2010 - 09.2015
- Prepared PCA meals following standardized recipes and diet instructions
- Monitored food safety and sanitation across PCA kitchen areas
- Rotated inventory and stored ingredients using proper labeling methods
- Delivered meals to patients in a timely manner.
Education
Medical Assisting (Online course) -
Rasmussen College-Minnesota
Brooklyn Park, MNHigh school diploma or GED -
Maple Grove Junior-Senior High School
Maple Grove, MNSkills
- HIPAA compliance
- First aid
- Microsoft Excel
- Microsoft Words
- Advocacy
- Microsoft Outlook
- Front desk
- Multitasking
- Hospitality service
- Night Audit
- Client issue resolution
- CPR and AED training instruction
- Emergency response in crisis intervention
- Organizational skills
- Safety protocols
- Customer communication skills
- Effective communication
- Customer information system software
- Experience with individuals with mental health disorders
- Cash handling experience
- Microsoft Office
- Homelessness support experiences
Personal Information
- Work Permit: Authorized to work in the US for any employer
Certification
- AED Certification August 2026 to Present
- First Aid Certification August 2026 to Present
- CPR Certification August 2026 to Present
- CPR Certification
- Driver's License
- AED Certification
- Pallet Jack Certification
- CDL B
- Passenger Endorsement
Skills
English, HIV/AIDS care, Event customer service, Program management, Direct patient care, Productivity software
Timeline
Advocate
Harbor lights, Salvation Army
06.2024 - 08.2026
Front desk
The Westin Hotel
02.2024 - 06.2024
Front Desk Agent
Days Inn
10.2023 - 03.2024
Guest Service Representative
NORMANDY INN
05.2022 - 10.2022
Direct Support Professional
Ultimate Home Care
02.2022 - 02.2023
Walmart Stocker
Vision Center by Walmart
01.2022 - 01.2024
Security Guard
Grander guard services
06.2020 - 01.2022
Sales Associate/Cashier
Holiday Stationstores
11.2018 - 03.2019
Cashier/Customer Service
Feist Automotive/ Towing
01.2018 - 02.2019
Overnight Auditor
Motel 6 / Studio 6
09.2017 - 01.2024
PCA/Caregiver
Ultimate Home Healthcare
11.2016 - 12.2017
Personal Care Assistant
Meals on Wheels People
10.2016 - 07.2017
Guest Service Representative/Night Auditor
Motel 6 / Studio 6
09.2016 - 10.2019
Cashier
Park and Fly
02.2016 - 05.2016
Cashier and Cook
Staybridge Suites
10.2015 - 05.2016
Housekeeper
Staybridge Suites
05.2015 - 09.2016
Cook, Clean
PCA
01.2010 - 09.2015
Medical Assisting (Online course) -
Rasmussen College-Minnesota
High school diploma or GED -
Maple Grove Junior-Senior High School