Desiree Wells
Jacksonville,FL
Summary
Dependable Vet Assistant / Client Service Coordinator effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sells Person
Waffle House
7180 Normandy Blvd, Jacksonville, FL 32205
05.2019 - 04.2021
- Greeting Customers, taking orders, writing up and totaling orders, calling out orders to Grill Operator, picking up and delivering orders to Customers, bussing tables, and washing dishes. Performs side work such as refilling salt and pepper shakers, sugar, napkins and condiments. Cleans all areas used including silverware holders and pie racks.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Package Handler
Fedex
13509 Waterworks St, Jacksonville, FL 32221
04.2021 - 06.2021
- Sorts packages and stacks them on pallets.
- Adheres to all warehouse safety guidelines.
- Reports any issues to the warehouse manager.
- Loads and unloads packages at the warehouse.
- Makes sure all packages are properly packed and loaded.
- Follows written and verbal instructions from the warehouse manager.
- Prepares packages for delivery using scanners, handheld printers, and packing materials.
- Uses common warehouse tools, including pallet jacks, dollies, forklifts, hand trucks, and conveyor systems.
Vet Assistant/Client Service Coordinator
Banfield Pet Hospital
13141 City Station Dr #113, Jacksonville, FL 32218
11.2021 - Current
- Improved patient care by assisting veterinarians with examinations and treatments.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Streamlined appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Participated in cross-functional teams to develop strategies for enhancing overall customer experience.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
Education
High School Diploma -
Westside High School
5530 Firestone Rd, Jacksonville, FL 3224405.2018
Skills
- Exceptional Communication
- Appointment Scheduling
- Surgery Scheduling
- Strong Organization
- Patient Flow Management
- Time Management
- Medical Record-Keeping
- Team Collaboration
- Client Education
- Customer Relations
- Vaccine Administration
- Attention to detail
- Problem-solving abilities
- Multitasking capabilities
Accomplishments
While in Business Professionals of America (BPOA) my team was able to come in first place at regional which sent us to the international competition.
Certification
- Veterinary Assistant and Animal Care, U.S. Career institute - The Veterinary Assistant course trains for an entry-level position as veterinary assistant. These positions are available in veterinary clinics, animal hospitals, animal emergency clinics, shelters, zoos, pet stores, government agencies and other animal care or animal service facilities concerned with the health and well-being of animals. In addition, I learned terminology used in the animal care field, the proper handling of animals in examination procedures and nutritional requirements for animals, also learned laws and regulations of the animal care field. By the end of my course, I had an average of 96% A. - 09/01/2021