Summary
Overview
Work History
Education
Skills
References
Timeline
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Desiree Wright

Jonesborough,TN

Summary

Dynamic professional with extensive experience in quality assurance and customer service at Robinette Bag Company. Demonstrated expertise in inventory management and conflict resolution, leading to improved operational efficiency. Skilled in training new employees and implementing strategic merchandising techniques, consistently meeting sales targets and promoting team collaboration.

Overview

22
22
years of professional experience

Work History

Concrete Finisher/Quality Control Technician

C & D concrete
Jonesborough, TN
04.2018 - 01.2025
  • Assisted in setting up formwork prior to pouring concrete.
  • Inspected completed projects for quality assurance purposes.
  • Operated power vibrators to compact concrete into place.
  • Performed daily maintenance checks on equipment used during job such as wheelbarrows, shovels.
  • Inspected work sites to ensure that all safety protocols were followed.
  • Ensured that proper grades were maintained throughout the project for drainage purposes.
  • Maintained records related to job progress such as hours worked per day and amount of material used.
  • Finished surfaces by hand-troweling or machine-troweling for a smooth finish.
  • Checked alignment of forms prior to pouring concrete ensuring accuracy of final product.
  • Mixed, poured and spread concrete using a variety of tools including trowels, floats and screeds.
  • Provided assistance in completing projects within deadlines set by supervisor and client.
  • Assisted in loading and unloading supplies such as bags of cement onto trucks or wheelbarrows.
  • Followed instructions given by supervisors regarding job requirements such as depth and width measurements.
  • Leveled and smoothed freshly placed concrete with a straight edge or float.
  • Cleaned work area at end of each shift removing debris, unused material.
  • Repaired damaged areas of existing concrete structures using appropriate materials.
  • Monitored conditions of the job site to prevent damage or accidents due to wet cement or other hazardous materials.
  • Constructed forms to create various concrete structures.
  • Calculated concrete quantities needed for jobs.
  • Maintained safety of work areas by adhering to strict regulations.
  • Finished surfaces by troweling, floating and brushing following project requirements and specifications.
  • Dismantled forms using basic and advanced tools.
  • Used numerous types of power tools and other equipment daily.
  • Laid and repaired concrete to make level and long-lasting surfaces.
  • Removed debris and waste to clean site after completing work.
  • Loaded and unloaded necessary tools, materials, and machines from trucks and trailers.
  • Inspected and maintained tools and equipment.
  • Signaled truck driver to pour concrete and move chute, directing concrete on forms.
  • Directed casting of concrete and supervised laborers using shovels or special tools to spread.
  • Built forms to specific dimensions to shape wet concrete.
  • Produced rough concrete surface using brooms.
  • Monitored wind, heat or cold throughout curing process.
  • Spread, leveled and smoothed concrete using rake or shovel.
  • Maintained inventory list of items used on job sites to provide reordering details.
  • Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
  • Developed corrective action plans when needed to resolve quality issues.
  • Performed visual inspections of finished products.

Quality Control Inspector

Robinette Bag company
Piney Flats, TN
02.2016 - 03.2017
  • Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases with current information.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Adhered strictly to Good Manufacturing Practices guidelines at all times.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Reviewed customer complaints and identified potential sources of quality issues.
  • Identified areas for improvement in existing processes, procedures, and equipment.
  • Ensured that all products met customer requirements prior to shipment.
  • Conducted root cause analysis investigations when issues arose with production processes or end-products.
  • Performed first article inspection on incoming raw materials.
  • Generated reports summarizing inspection results, defect trends, and other statistical data.
  • Communicated effectively with management regarding progress toward meeting quality objectives.
  • Maintained records of all nonconforming products and completed corrective actions as required.
  • Tested finished goods prior to shipment according to established protocols.
  • Trained new employees on proper use of test equipment and inspection techniques.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Documented nonconformities and recommended techniques for prompt resolution.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Selected samples for use as test models.
  • Noted changes during testing in project documentation.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Notified supervisors or other relevant personnel of test or production issues.

Cook and Cook's Assistant

Durham and Henley nursing home
Chuckey, TN
07.2013 - 01.2016
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Resolved customer complaints regarding food quality or services provided.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Organized storage areas for efficient usage of space.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Prepared a wide range of dishes according to menu specifications and chef instructions.
  • Managed portion control using correct utensils during preparation and plating.
  • Used standardized recipes and other instructions to prepare food.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Set up and performed initial prep work for soups, sauces, and salads.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Replenished food items from inventory and rotated ingredients.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Carried pans and trays of food to and from work stations, stove, and refrigerator.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Made meals in accordance with company standards and requirements.
  • Executed proper techniques when preparing menu item ingredients.
  • Received and stored food and supplies.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Checked completed orders for correct quantity and quality.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Distributed food to service staff for prompt delivery to customers.
  • Checked quality of food products to meet high standards.
  • Set up work stations prior to opening to minimize prep time.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Distributed food to waiters and waitresses to serve customers.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently.

Telecommunications Sales Associate

Fairfield Call Center
Johnson City, TN
08.2007 - 01.2008
  • Established strong working relationships with internal teams such as marketing, operations, finance.
  • Evaluated current processes and identified areas for improvement in order to increase efficiency.
  • Collaborated with colleagues in other departments to resolve customer issues quickly.
  • Identified opportunities for process improvement within the sales department.
  • Attended regular team meetings to discuss progress towards sales goals.
  • Generated monthly reports detailing sales performance metrics such as revenue growth, conversion rates.
  • Negotiated pricing agreements with suppliers to reduce material costs while maintaining quality standards.
  • Created detailed proposals outlining features, benefits, prices, payment terms.
  • Upsold additional products or services during customer interactions.
  • Participated actively in professional development activities such as seminars or conferences.
  • Analyzed customer feedback to improve service quality and develop long-term relationships.
  • Ensured compliance with all relevant industry regulations concerning telecommunications products and services.
  • Resolved customer complaints or inquiries promptly and professionally.
  • Advised customers on the most appropriate telecommunication solutions based on their requirements.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Recorded accurate notes about each conversation into company database for future reference.
  • Created reports detailing telemarketing activities and results.
  • Utilized customer relationship management software for tracking leads and sales efforts.
  • Greeted customers in a friendly, professional manner on the phone.
  • Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
  • Attended training sessions on a regular basis to stay updated on changes in industry regulations.
  • Generated referrals from satisfied customers for additional business opportunities.
  • Contributed to the achievement of monthly sales goals by providing detailed data analysis.
  • Resolved customer complaints promptly and professionally while documenting details in CRM system.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.
  • Developed relationships with customers to increase sales opportunities.
  • Maintained and recorded customer information in database.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Collaborated with new customers to give details about company offerings.
  • Achieved established sales targets by generating new customer accounts.

Gas Station Team Member

Murphy USA
Elizabethton, TN
03.2005 - 07.2007
  • Resolved customer complaints in a professional manner.
  • Processed returns and exchanges according to company policy.
  • Maintained cleanliness of work area throughout shift by wiping down counters, mopping floors.
  • Assisted management with training new employees on store policies, procedures, and operations.
  • Stocked shelves with merchandise, ensuring proper rotation of products.
  • Completed end-of-shift reports detailing sales transactions and other activities during the shift.
  • Operated cash register to process payments from customers.
  • Answered customer inquiries about store policies and services.
  • Provided pump service to customers, including filling up gas tanks and checking oil levels.
  • Inspected fuel pumps daily for proper functioning and safety hazards.
  • Ensured that all safety procedures were followed at all times while working with hazardous materials such as gasoline.
  • Greeted customers with a friendly attitude and provided assistance as needed.
  • Participated in weekly team meetings to discuss new initiatives or strategies for improvement.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Stocked shelves with merchandise, rotated products, and removed expired items from the shelves.
  • Adhered to company guidelines regarding payment processing methods and fraud prevention techniques.
  • Replenished supplies such as napkins, cups, and lighters in preparation for busy periods.
  • Assisted in ordering inventory when necessary.
  • Followed opening and closing procedures according to established protocols.
  • Monitored security cameras for suspicious activity in the store or on the premises.
  • Organized storage areas to ensure efficient stocking of products.
  • Performed general maintenance duties around the store, such as cleaning bathrooms and sweeping floors.
  • Verified customer identification for restricted items, such as alcohol or cigarettes.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Built and maintained productive relationships with employees.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Answered customers' questions and provided information on store procedures or policies.

Cashier

Captain D's Seafood
Elizabethton, TN
05.2003 - 03.2005
  • Issued receipts, refunds, credits or change due to customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Ensured compliance with all safety regulations within the store environment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed sales transactions to prevent long customer wait times.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Offered customers carry-out service at completion of transaction.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered customers' questions and provided information on store procedures or policies.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

High School Diploma -

Unaka High School
Elizabethton, TN
05-2005

Skills

  • Inventory management
  • Employee training
  • Sales reporting
  • Customer service
  • Loss prevention
  • Team building
  • Cash handling
  • Staff scheduling
  • Product promotion
  • Conflict resolution
  • Performance evaluation
  • Quality assurance
  • Work Planning and Prioritization
  • Customer service and engagement
  • Vendor management
  • Store operations
  • Motivational techniques
  • Database management
  • Stock rotations
  • Problem-solving
  • Strategic merchandising
  • POS systems operations
  • Marketing and promotions
  • Customer relations
  • Transaction processing
  • Assignment delegation
  • Operations
  • Sales techniques
  • Inventory counting
  • Stock management
  • Attention to detail
  • Sales strategies
  • Sales expertise
  • Time management
  • New hire training
  • Store opening and closing
  • Quickbooks
  • Flexible schedule
  • Store organization
  • Upselling and cross selling
  • Retail operations
  • Verbal and written communication
  • Goals and performance
  • POS systems

References

References available upon request.

Timeline

Concrete Finisher/Quality Control Technician

C & D concrete
04.2018 - 01.2025

Quality Control Inspector

Robinette Bag company
02.2016 - 03.2017

Cook and Cook's Assistant

Durham and Henley nursing home
07.2013 - 01.2016

Telecommunications Sales Associate

Fairfield Call Center
08.2007 - 01.2008

Gas Station Team Member

Murphy USA
03.2005 - 07.2007

Cashier

Captain D's Seafood
05.2003 - 03.2005

High School Diploma -

Unaka High School

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Desiree Wright