Desiree Wynn
Denver,CO
Summary
Highly enthusiastic administrative professional with 20 years client interface experience. Friendly, dependable, flexible and looking to secure a position where I can work diligently and effectively to exceed business and client satisfaction goals. I have experience working independently, as part of a team, and in a managerial capacity.
Overview
24
24
years of professional experience
Work History
ROI Specialist
MRO
Denver, CO
04.2023 - Current
- Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
- Answer phone calls concerning various ROI issues.
- Responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-line database.
- Responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
- Logs medical record requests into ROI On-line database.
- Scans medical records into ROI On-line database.
- Operates digital systems to burn radiology images to compact disk.
Stat Coordinator
TridentCare Laboratory
Denver, CO
08.2018 - 04.2023
- Monitors specimen testing and resulting workflow post collection for all STAT orders, and orders sent to reference labs.
- Serves as liaison between client and Laboratory to ensure speedy resulting and release of results in the LIS. Activities can involve following up with dispatchers, phlebotomists, CLS, Lab Assistants, or specimen processors.
- Serves as liaison between client and reference labs (stat labs) to ensure prompt fax of results. Activities include calling the reference lab to follow up on result status, adding/modifying requested tests, refaxing results, making demographic corrections.
- Completes data entry of patient demographics and lab order collection details into the LIS.
- Relays critical report values to appropriate personnel at client facilities.
Contract Employee
Staffing Now, Inc.
Denver, CO
04.2017 - 11.2017
- In-bound Customer Service Representative. Aided in creating new accounts for natural gas customers. scheduling service orders for meter sets, locks and unlocks. Answering billing inquiries, problem resolution, guidance through company website registration, processing of payments by phone. Summit Utilities, Inc. Littleton, Co.
Contract Employee
Appleone Staffing Agency
Greenwood Village, CO
11.2016 - 02.2017
- Data-entry, client demographic research, verification and final editing of submitted insurance applications. Colorado Bankers life Insurance Company, Greenwood Village, CO.
Contract Employee
Staffing Now, Inc.
Denver, CO
08.2016 - 10.2016
- Processing on-line applicant submissions of pre-employment medical and education verifications, as well as criminal background screenings. American Databank, Denver, CO.
Client Service Representative II
Quest Diagnostics
Sacramento, CA
08.2000 - 08.2016
- Worked directly with with clients in fast-paced call center environment. Aided medical offices and hospitals in locating and reporting patient records according to HIPAA compliance standards.
- Worked as logistical support for specimen shipment and pick-up.
- Advised on test and specimen collection requirements.
- Research, report archiving and other administrative work related to laboratory documents.
- Problem resolution for "Test in Question" issues.
- Front office reception, answering and directing in-coming switchboard calls, greeting and registering visitors and courier services.
Education
Sociology
American River College
Sacramento, CACertificate Of Completion - Microsoft Office
Career Technical Educational, Sunrise Tech Center
Citrus Heights, CASkills
- High school diploma (Mountain View High School, Mesa, AZ)
- 33 credits of coursework at American River College (Social Sciences)
- Type 40 word per minute Ten key by touch
- Experienced in Microsoft Word, Excel and Microsoft Outlook
- Excellent verbal and written communication skills
- Excels at meeting stringent deadlines with speed and accuracy in fast-paced work environments
Additional Information
- Elena Fernandez, Supervisor, TridentCare. 1800-843-9729, ext, 57100
- Staffing Now, Inc. 720-458-4372
- AppleOne Staffing. 303-694-1232
- Quest Diagnostics Laboratory. Website: https://www.truework.com/verifications/quest-diagnostics-employment-verification/
Timeline
ROI Specialist
MRO
04.2023 - Current
Stat Coordinator
TridentCare Laboratory
08.2018 - 04.2023
Contract Employee
Staffing Now, Inc.
04.2017 - 11.2017
Contract Employee
Appleone Staffing Agency
11.2016 - 02.2017
Contract Employee
Staffing Now, Inc.
08.2016 - 10.2016
Client Service Representative II
Quest Diagnostics
08.2000 - 08.2016
Sociology
American River College
Certificate Of Completion - Microsoft Office
Career Technical Educational, Sunrise Tech Center