Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Desiree Dorlen Porrazzo

Desiree Dorlen Porrazzo

Myrtle Beach,SC

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

Administrator

Floyd Law Firm
10.2022 - Current
  • Lead coordinator for the firm in organizing and coordinating all functions and client events held onsite.
  • Supporting 5 attorneys in scheduling and managing appointments including traveling time and staying organized and prepared for appointments. Mostly using the calendar of our program (practice master) but also with google calendar.
  • Championed administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Key component in representing our law firm with acknowledging new clients or potential new clients.
  • Consistently maintained the highest level of organization and maintained a welcoming environment for client retention.
  • Managed high volume client information and directed information appropriately to the correct personnel for prompt resolution.
  • Handled sensitive client information with confidentiality, adhering to company privacy guidelines.
  • Contributed to accruing client funds to establish a balanced budget for the firm.
  • Consistently established time management direction to multiple team members handling multiple clients.

Cashroom Attendant

Wonderworks
05.2013 - Current
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Ensured compliance with corporate guidelines, taking responsibility for accurate completion of required paperwork such as timecards and incident reports.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Reduced wait times for customers through effective management of cashier team.

Ropes Course Instructor

Wonderworks
05.2013 - Current
  • Assisted in the training of new staff members, sharing best practices to ensure consistent quality across all instructional experiences.
  • Enhanced participant safety by conducting thorough equipment inspections and maintaining up-to-date knowledge of industry standards.
  • Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
  • Increased participant confidence and skill levels through effective coaching techniques during challenging course elements.
  • Managed risk effectively during high-stakes situations, making critical decisions under pressure to ensure participant safety at all times.

Patient Care Technician

AIM Accupuncture
11.2019 - 06.2022
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Education

Highschool Diploma -

Berufskolleg Kleve
Kleve Germany
06.2003

Skills

  • Reliability
  • Customer Service
  • Conflict Management
  • Calendar management
  • Attention to Detail
  • Problem-solving abilities
  • Supply Management
  • File Organization
  • Office Administration
  • File Management
  • Listening Skills
  • Report Writing
  • Multitasking
  • Safety Management
  • Equipment Inspection
  • Document Preparation

Languages

English
Professional Working
German
Native or Bilingual

Timeline

Administrator

Floyd Law Firm
10.2022 - Current

Patient Care Technician

AIM Accupuncture
11.2019 - 06.2022

Cashroom Attendant

Wonderworks
05.2013 - Current

Ropes Course Instructor

Wonderworks
05.2013 - Current

Highschool Diploma -

Berufskolleg Kleve

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Desiree Dorlen Porrazzo