+ Years of professional experience
Desiree' Johnson
Claims Litigation
CO
Summary
Results-driven insurance claims litigation and resolution expert with extensive management, training, sales, underwriting regulations and compliance experience. Recognized for exceptional negotiation skills and attention to detail, leading to multiple promotions and accolades for quality handling. Proven track record in building strong client and stakeholder relationships, enhancing customer satisfaction and operational efficiency. Aspires to leverage expertise to drive strategic process improvements.
Overview
12
12
5
5
Certification
Work History
Bodily Injury Litigation Claims Adjuster T1-T3
State Farm Mutual Auto Insurance Company
Remote, CO
06.2023 - Current
- Managed bodily injury and property damage claims from inception through evaluation, litigation, and resolution processes.
- Applied knowledge of state and federal laws, statutes, and insurance regulations through the claim handling process while leveraging technologies and procedures by working with attorneys, claimants, insureds, and executives to solidify business and produce positive claims results for all parties.
- Decreased loss ratios through fair and timely claim processing.
- Addressed occurrences of insurance fraud or criminal neglect to avoid company liability.
- Evaluated performance metrics regularly; suggested modifications where necessary for increased efficiency.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Executive Sales/Insurance Agent (B2B/B2C)
Rutzki Financial
11.2020 - 06.2023
- Collaborated with top-rated insurance carriers to customize products and services based on clients' risk profiles and goals.
- Developed and implemented strategies to enhance efficiency and drive revenue growth.
- Coordinated cross-functional teams to deliver high-quality results within tight timelines.
- Established relationships with key partners to ensure successful project outcomes.
- Instructed agents in sales techniques, product knowledge, compliance standards, and best practices.
Business Development Mgr. / Executive Sales Director
It’s Just Lunch
04.2019 - 11.2020
- Developed and implemented practices and procedures relating to selling, date coordination, follow-up, client retention, and communication of benefits for all new employee training and semiannual staff reviews.
- Guided and inspired team to consistently surpass revenue targets.
- Optimized operational processes to improve efficiency and effectiveness in business development activities.
- Fostered long-term partnerships with key industry players to enhance market presence.
Sr. Business Sales Executive (B2B/B2C)
Spectrum Business
11.2017 - 04.2019
- Commercial: New business lead generation and conversion.
- Served as Chamber Ambassador, overseeing construction management and client retention.
- Strategic planning, implementation, and education of prospects and partners to position the organization as a solution to their business needs, while delivering 'best-in-class' customer experiences.
- Developed and implemented processes for cross-selling products or services based on customer needs, to increase revenue.
Insurance Agent/Managing Director
Colorado's Insurance Consulting Firm, LLC
02.2002 - 11.2017
- Worksite Solutions paired with Commercial and Individual Insurance Planning and Enrollment Services. Provided: Health, Life, Disability, Long-Term Care, Ancillary, Medicare, Auto, and Home Insurance; Wealth and Asset Protection; Client Education; Financial Services; Retirement and Investment Services; Trust and Estate Planning.
- Formulated and implemented strategies for technology, enrollment systems, carrier processes, client growth, and retention, and was responsible for seminars, speaking engagements, and board meetings.
- Chamber Ambassador for broker and carrier partnerships, and responsible for fostering relationships with key stakeholders to support business growth and collaboration.
- Conducted market research on industry trends and competitor offerings, while overseeing regulatory compliance.
- Developed innovative solutions for complex insurance challenges and implemented risk management strategies to safeguard clients against potential liabilities.
Education
B.S. - Human Resources, Business Management/Leadership
Regent University
05-2027
Skills
- Proven competitive mindset, known for critical thinking, active listening, strategic negotiation, and conflict resolution expertise
- Proactive self-starter with a meticulous approach and analytical problem-solving
- Effective strategic leadership focused on compliance and retention management
- Effective presentation, networking, and strategic marketing expertise
- Advanced computer skills, with expert social media analytics
Certification
Property & Casualty / Colorado
Life & Health / Colorado
Series 6 & 63 / Colorado
Property & Casualty / Texas
Life & Health / Texas
* Willing to get additional licenses or re-licensed within 30 days if requested *
Accomplishments
- Multiple promotions between 2023 - 2025
- Rising Star of the year Award(s)
- Employee of the Month(s)
- ROCKSTAR of the Month(s)
- CLUB Status Award(s)
- Top In Sales Award(s)
- Outstanding Achievement Award for Annual Sales
- WCS Original Star Performer – Top in Region Award(s)
* AWARDS AVAILABLE UPON REQUEST
Timeline
Bodily Injury Litigation Claims Adjuster T1-T3
State Farm Mutual Auto Insurance Company
06.2023 - Current
Executive Sales/Insurance Agent (B2B/B2C)
Rutzki Financial
11.2020 - 06.2023
Business Development Mgr. / Executive Sales Director
It’s Just Lunch
04.2019 - 11.2020
Sr. Business Sales Executive (B2B/B2C)
Spectrum Business
11.2017 - 04.2019
Insurance Agent/Managing Director
Colorado's Insurance Consulting Firm, LLC
02.2002 - 11.2017
B.S. - Human Resources, Business Management/Leadership
Regent University