DESIREE PALLAYA
Fresno,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Cashier
Burlington
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
In-Home Caregiver
In-Home Support Service
12.2022 - Current
- Provide personal assistance with daily living task such as bathing, dressing, grooming.
- Provide transportation assistance.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Sales Associate
Big Lots
08.2020 - 11.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Fulfillment Associate
Amazon
10.2019 - 10.2020
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Organized warehouse shelves and racks to maximize space utilization.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Customer Service Representative
Alorica
11.2018 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Retail Associate
Kohl’s
10.2015 - 06.2019
- Greeted customers, helped locate merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
Leasing Agent
Express Employment Professionals
08.2018 - 11.2018
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
Education
High School Diploma -
Central Adult
Fresno, CA03.2018
Skills
- Cash Register
- Customer service
- Work ethic and integrity
- Excellent Written and Verbal Communication
- Product Knowledge
- Team Player
- Phone and Email Etiquette
- Customer Service
- Inventory
- Stocking
- Shipping/Receiving
- Dependable
Timeline
Cashier
Burlington
10.2023 - Current
In-Home Caregiver
In-Home Support Service
12.2022 - Current
Sales Associate
Big Lots
08.2020 - 11.2022
Fulfillment Associate
Amazon
10.2019 - 10.2020
Customer Service Representative
Alorica
11.2018 - 09.2019
Leasing Agent
Express Employment Professionals
08.2018 - 11.2018
Retail Associate
Kohl’s
10.2015 - 06.2019
High School Diploma -
Central Adult
Similar Profiles
Angel GarciaAngel Garcia
Cashier at BurlingtonCashier at Burlington
Isabella VangIsabella Vang
Cashier at BurlingtonCashier at Burlington
JOSELINE SORIAJOSELINE SORIA
Sales Associate at BurlingtonSales Associate at Burlington