Desiree R. Barrera
Schertz,TX
Summary
Ambitious promoter of education seeking Art Teacher position with room for career growth. Brings relevant skills for position, focus on teamwork and dedication to quality. Ready for professional challenges and eager to work with established team.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Guadalupe Valley Electric Cooperative, GVEC
Schertz, TX
02.2013 - Current
- Promoted superior experience by addressing internet customer concerns, demonstrating empathy and resolving internet problems swiftly.
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed and created service orders in a timely manner under high volume and fast pace conditions
- Met and exceeded high percentage of incoming calls daily by answering customer telephone calls promptly to avoid on-hold wait times.
- Record detailed and precise notes on each account for future references/inquires and auditing purposes
- Process payments for GVEC
- Maintained up-to-date knowledge of products and service changes.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Community Supervision Officer I
Bexar County Community Supervision And Corrections
San Antonio, TX
09.2016 - 08.2019
- Supervise a caseload consisting of 145 felony and misdemeanor offenders
- Identified violations, collaborated with local law enforcement to address concerns and testified in court as to details of offenses.
- Responsible for conducting assessments and individualized case supervision plans
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Maintain case records by assuring each record contains chronological recordings of all significant actions and criminal history
Loan Clerk
Schertz Bank & Trust
Schertz, TX
01.2006 - 01.2012
- Compiled and organized a detailed training book on various loan payment processes
- Prepared folders and maintained records of new and existing customers
- Assisted customers with loan concerns, questions, and payments
- Evaluated 100+ generated notices of each customer to ensure proper upkeep of customer information daily
- Sorted mail and directed calls to appropriate department/extension
Event Volunteer
COMMUNITY SERVICE, San Antonio Museum of Art, SAMA
San Antonio, TX
02.2009 - 04.2010
- Assisted the Director of Education in the preparation and cleanup of galas
- Welcomed guests and directed each person to desired party, room or activity.
- Provided information about museum event and membership programs
- Set up presentation tables at various venues, presented information regarding upcoming museum events
- Prepared gift bags for member events
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Bachelor of Arts - Art History and Criticism
The University of Texas
San Antonio, TX05.2010
High School Diploma -
G.W. Brackenridge High School
San Antonio06.2002
Skills
- Mental Health Disorders Knowledge
- Art Styles and Techniques
- Drawing Organization
- Creativity and Artistic Expression
- Stress Tolerance
- Self Control and Integrity
Hobbies
Love engaging books, story telling, poetry, journaling and art.
Timeline
Community Supervision Officer I
Bexar County Community Supervision And Corrections
09.2016 - 08.2019
Customer Service Representative
Guadalupe Valley Electric Cooperative, GVEC
02.2013 - Current
Event Volunteer
COMMUNITY SERVICE, San Antonio Museum of Art, SAMA
02.2009 - 04.2010
Loan Clerk
Schertz Bank & Trust
01.2006 - 01.2012
Bachelor of Arts - Art History and Criticism
The University of Texas
High School Diploma -
G.W. Brackenridge High School