Rafael E. Diaz

Role Summary:

As a technical leader within Army Cyber Command, I plan, supervise, and coordinate the installation and operation of multi-functional information processing systems. My focus on information assurance includes overseeing system certifications, conducting quality assurance of operations, and implementing strict document control policies.

Key Achievements:

• Operational Excellence: Successfully reduced delays and improved decision-making processes during critical network downtimes, restoring mission capability using administrative permissions.
• Policy Development: Created and enforced a hard drive destruction policy to ensure secure disposal across all divisions.
• Compliance Management: Established a comprehensive tracking system for system administrators to maintain user compliance with security protocols.
• Infrastructure Oversight: Led IT infrastructure development and network management, achieving 95% audit efficiency for both unclassified and classified networks.
• Migration Leadership: Provided technical oversight during the 20H2 migration, effectively lifecycle managing and migrating over 1,200 computers.
• Remote Operations Support: Implemented a distribution plan enabling 90% of the staff to access electronic devices, facilitating successful remote operations.
• Asset Accountability: Maintained accountability for over $3 million in equipment, resulting in zero losses.

My efforts directly enhance mission execution capabilities through infrastructure improvements and C4IM technology integration.

Senior Enlisted Leader | Army Cyber Command | Information Technology Specialist

• Service Desk Support & Systems Management: Provided comprehensive service desk support and managed communication security equipment, ensuring operational integrity and security for critical systems.
• Operational Leadership: Developed the concept of operations for migrating over 1,000 systems, coordinating efforts among diverse stakeholders to ensure a seamless transition.
• Continuity Operations: Played a key role in establishing redundancy for two mission-critical systems at the command's continuity operations site, enhancing resilience and operational capability.
• Team Development: Mentored and trained less experienced team members, fostering professional growth and enhancing team performance.
• Task Assignment Optimization: Created and refined a task assignment matrix crucial for leading the Windows 10 migration at the Pentagon, ensuring efficient resource allocation and project tracking.
• Windows 10 Migration Lead: Served as the team chief for the Windows 10 migration project, successfully facilitating the assessment and migration of over 5,000 systems across three military installations.
• Budget Management: Developed a task assignment matrix that secured approval and allocation of $2 million for Communication Security (COMSEC) initiatives.
• COMSEC Expertise: Acted as the COMSEC focal point for ten buildings, managing 25 COMSEC encryption devices and ensuring compliance with security protocols.
• Personnel Readiness Management: Managed readiness for 350 personnel across five geographically dispersed locations, significantly improving operational readiness for headquarters.
• Conflict Resolution: Effectively de-escalated turbulent situations within the command, providing innovative solutions to meet mission requirements.de-escalated turbulent matters within the command; provided solutions to meet mission requirements.