Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DesJanae’ Francis

Houston,TX

Summary

Dependable Specialist successful at meeting high productivity. An efficient and competent professional. Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Collections Coordinator

Roofstock
08.2021 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Trained new team members on scripts, company services, and collection strategies.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Medical Assistant

The Judge Group
09.2020 - 03.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Assistant Store Manager

Michael Kors
01.2018 - 10.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Certified Nursing Assistant Supervisor

Park Provence Assisted Living And Memory Care
01.2014 - 01.2019
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Education

Bachelor of Science - Nursing

Western Governors University
Salt Lake City, UT
08.2024

Skills

  • Accounts Payable and Accounts Receivable
  • Goals and Performance
  • Human Resources Department Processes
  • Collection Agency Relations
  • Month-End Documentation
  • Persuasive Negotiations
  • Employee Timesheet Processing
  • Staff Training
  • Credit Accounts
  • Bookkeeping
  • Customer Service Management
  • Balance Reconciliations

Certification

Certified Nursing Assistant Certified Since 2014 in the following states Texas, Louisiana, and Maine.

Basic Life Support

Timeline

Collections Coordinator

Roofstock
08.2021 - Current

Medical Assistant

The Judge Group
09.2020 - 03.2022

Assistant Store Manager

Michael Kors
01.2018 - 10.2020

Certified Nursing Assistant Supervisor

Park Provence Assisted Living And Memory Care
01.2014 - 01.2019

Bachelor of Science - Nursing

Western Governors University

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DesJanae’ Francis