Desjanae Johnson
Washington
Summary
High school senior with two years of experience in retail and customer service. Known for enhancing customer experiences with attention to detail and upbeat attitude. Seeking to leverage my communication and organizational skills in a challenging new role.
Personable and adaptable with strong passion for delivering exceptional customer service and creating memorable guest experiences. Understands importance of effective communication and teamwork in hospitality environments, bringing organizational and multitasking skills. Committed to making positive impact by ensuring guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Retail and Hospitality Intern
Mint Project/Home & Root
10.2023 - 10.2024
- Learning Gold Standard Customer Service skills while planting love in the hearts that need it most.
- As a Retail and Hospitality Intern for Home&Root I am learning to provide and help families and youth-in-need.
- Learning how to start and manage brands, improve business operations, and grow communication skills within a NE DC Storefront providing home, retail, & food goods to homeless families and at-risk youth.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Internship
Social Media Business and Marketing
06.2022 - 08.2022
- Explore the foundations of social media technologies, communication methods and how to engage consumers using various tools.
- Training on how social media is used in the business setting, and how to use social media to boost recognition and achieve goals.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Internship
Musicianship
06.2021 - 08.2021
- I am learning and creating projects in the areas of marketing, event promotions, sales, budgeting, fundraising and management within the music industry.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
High School Diploma -
E.L. Haynes
08.2025
No Degree - Esthetics
Hair Academy
New Carrollton MD09-2025
Skills
- I am proficient in Microsoft Office applications (Word, Excel, PowerPoint, etc)
- I am proficient in photo editing
- I am proficient in social media (Facebook, Twitter, etc)
- I am proficient in writing and sending emails
- I am proficient with Internet search applications
- I am proficient in customer service
- References are available upon request
- Sales and upselling
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Computer skills
- Customer satisfaction
Timeline
Retail and Hospitality Intern
Mint Project/Home & Root
10.2023 - 10.2024
Internship
Social Media Business and Marketing
06.2022 - 08.2022
Internship
Musicianship
06.2021 - 08.2021
High School Diploma -
E.L. Haynes
No Degree - Esthetics
Hair Academy
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