Desmer Wagner
Memphis,TN
Summary
Capable Transportation Coordinator facilitates complete logistical support functions. Reduces costs with transportation optimization planning while maximizing traveling promptness. Conscientious communicator prioritizes team objective achievement and surpasses benchmarks.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Transportation Coordinator
Tennessee Carriers
08.2014 - Current
- Engage in hiring, performance management, and other people processes
- Mentor and guide team members and ensure that all the resources required, to complete their assigned tasks
- Proactively anticipate and understand concerns/issues delays in the project and develop risk assessment and contingency plans
- Monitor and manage the coordination of activities within a team of 10, implement policies and execute plans
- Interface with various departments such as billing, vans, customer service, risk, safety, payroll, fuel, maintenance, and external vendors
- Understand and adhere to customer's dynamics service expectations, goals, and initiatives to relate to improving value for the company
- Engage and develop relationships with customers, assist, and resolve client concerns
- Responsible for the safe, timely transportation of patients, supplies, reports, equipment, and materials to the appropriate destination while protecting critical health information
- Effective communicating orally and in writing technical information, policy, and procedural interpretations.
- Resolved customer issues related to transportation requests efficiently while maintaining high levels of satisfaction throughout the resolution process.
Sales Manager
RAC Acceptance
10.2010 - 10.2013
- Led and managed sales professionals to drive sales growth and exceed targets
- Provided strong leadership and guidance to 15 sales representatives, inspiring and motivating them to achieve sales targets
- Ensured exceptional customer service by maintaining a customer-centric approach, resolving customer issues, and fostering long-term relationships with clients
- Analyzed sales data, market trends, and customer insights to identify opportunities for improvement, provide accurate sales forecasts, and generate regular sales reports for management
- Monitored and managed the sales department's budget, including expenses related to sales promotions, travel, and events
- Conducted regular sales training sessions to enhance the skills and knowledge of the sales team, including product knowledge, sales techniques, and customer relationship management.
Customer Service Representative
Check into Cash
08.2005 - 10.2010
- Interacted with 100s of customers via phone, email, and in-person to address inquiries, schedule appointments, and provide information about products and services
- Handled customer complaints, concerns, and service issues with professionalism and empathy, striving to achieve swift resolution and customer satisfaction
- Developed a comprehensive understanding of products, services, pricing, and policies to effectively address customer inquiries and provide accurate information
- Proactively identified areas for process improvement and customer service enhancement, providing feedback and suggestions to management for consideration.
Education
High School Diploma -
South Side High School
Memphis, TN05.1999
Skills
- Sales Leadership
- Analytical Thinking
- Team Management
- Negotiation
- Relationship Building
- Transportation Scheduling
Certification
Excel Certified, 2018
Timeline
Senior Transportation Coordinator
Tennessee Carriers
08.2014 - Current
Sales Manager
RAC Acceptance
10.2010 - 10.2013
Customer Service Representative
Check into Cash
08.2005 - 10.2010
Excel Certified, 2018
High School Diploma -
South Side High School
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