Jessica Wiltsie
Irwin,PA
Summary
Seasoned professional with a robust background in operations management and child development, notably at State Farm and Lapetite Daycare. Excelled in policy writing and client relations, achieving significant repeat business through personalized service. Demonstrates exceptional attention to detail and a proactive approach to meeting diverse client needs, ensuring regulatory compliance and fostering educational support.
Overview
24
24
years of professional experience
Work History
Insurance Specialist
State Farm
Irwin, PA
03.2018 - 12.2023
- Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
- Achieved repeat business and referrals through personalized services.
- Monitored clients' insurance coverages to ensure changing needs were met.
Medical Technician Supervisor
Walnut Ridge Memory Care LLC
Irwin, PA
11.2014 - 12.2015
- Responded promptly to inquiries from staff members regarding laboratory services.
- Administered medications under physician direction following standard operating procedures.
- Participated in continuing education courses related to medical technology advances.
Operations Manager
Dollar Tree
Nashville, Tennessee
05.2011 - 10.2014
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Private Nanny
Desmon K. Coss
Nashville, Tennessee
03.2006 - 04.2010
- Helped children discover enrichment activities to inspire imagination and creativity.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Early Childhood Educator
LaPetite Daycare
Nashville, Tennessee
01.2000 - 02.2006
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Supervised and trained assistant educators, fostering a collaborative and professional team environment.
- Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
Education
Health Insurance Producer License - Insurance
Kaplan College
Renton, WA04-2021
Insurance Certificate - Insurance
Kaplan College
Renton, WA03-2018
High School Diploma -
Parkway North
St Louis, MO07-2001
Skills
- Policy writing
- Risk assessment
- Customer relationship management
- Attention to detail
- Operations management
- Client relations
- Child development
- Meal preparation
- Regulatory compliance
- Special needs experience
- Lesson plan development
- Childcare
- Child development support
- Hygiene and cleanliness
- Early childhood education
- Youth mentoring
- Educational support
- Task prioritization
Timeline
Insurance Specialist
State Farm
03.2018 - 12.2023
Medical Technician Supervisor
Walnut Ridge Memory Care LLC
11.2014 - 12.2015
Operations Manager
Dollar Tree
05.2011 - 10.2014
Private Nanny
Desmon K. Coss
03.2006 - 04.2010
Early Childhood Educator
LaPetite Daycare
01.2000 - 02.2006
Health Insurance Producer License - Insurance
Kaplan College
Insurance Certificate - Insurance
Kaplan College
High School Diploma -
Parkway North