Desmond Best
Knightdale,NC
Summary
Hardworking, motivated to continue to learn and grow as time move forward. Versatile Special Education Teacher with focus on individual student needs across academia and emotional development. Empathetic and accommodating in design and implementation of hands-on lessons, catering to diverse learning abilities. Proficient in employing constant communication, patience and positive reinforcement in team efforts to deliver exceptional educational tools, fostering academic achievement.
Overview
11
11
years of professional experience
Work History
Special Education Teacher (South Garner High)
Wake County Public Schools
08.2023 - Current
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
Special Education Teacher Assistant
Wake County Public Schools
09.2022 - 08.2023
- Provided support to help students with special needs learn and grow.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
Serenity Therapeutic Services
06.2021 - 05.2022
- Assist patience with everyday activities such as morning medications, getting dressed, eating breakfast, running errands day programs for adults with developmental disabilities or mental illnesses who may have difficulties with everyday activities.
Data Representative
Shelf Level Retail
07.2020 - 06.2021
- Checked data regularly, assessing its structure, quality, and integrity
- Analyzed and tested warehouse systems to detect and resolve functional problems
- Reviews and codes invoice and submits for approval
- Verbal and written Communication
- Time and performance management
- Planning
- Managing Vendor Relationships and Performance
- Volunteered for and tackled new assignments and tasks to ease staff member burden
- Communication with known vendors
- Configured and input data into applications
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Sales Representative
Eclerx LLC (Xfinity)
05.2019 - 07.2020
- Consulted with customers on functional and stylistic benefits of Xfinity products to deliver top-notch service
- Exceeded monthly sales goals which was 6 sales per month
- Always exceeded that by 2-6
- Resolved average of 150 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Consulted with customers to determine best methods to resolve service and billing issues.
Sales Associate
Food Lion
06.2016 - 04.2019
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Prepared cash deposits up to $1000 with zero discrepancies
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Sales Associate
Macys Corporate Services Ltd
08.2015 - 03.2016
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Sales Associate
Walmart
04.2013 - 07.2015
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Prepared cash deposits up to $5000 with zero discrepancies
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized, and current.
Education
Bachelor of Science - Behavioral And Social Sciences
North Carolina Central University
Durham, NC12.2022
High School Diploma -
Jacksonville High School
Jacksonville, NC06.2013
Skills
- Performance Management
- Planning
- Written Communication
- Time Management
- Organization
- Creative thinking
- Analytical thinking
- IEP Development
- Mobility Assistance
- Verbal Communication
- Self-Restraint
- Special Education
Timeline
Special Education Teacher (South Garner High)
Wake County Public Schools
08.2023 - Current
Special Education Teacher Assistant
Wake County Public Schools
09.2022 - 08.2023
Serenity Therapeutic Services
06.2021 - 05.2022
Data Representative
Shelf Level Retail
07.2020 - 06.2021
Sales Representative
Eclerx LLC (Xfinity)
05.2019 - 07.2020
Sales Associate
Food Lion
06.2016 - 04.2019
Sales Associate
Macys Corporate Services Ltd
08.2015 - 03.2016
Sales Associate
Walmart
04.2013 - 07.2015
Bachelor of Science - Behavioral And Social Sciences
North Carolina Central University
High School Diploma -
Jacksonville High School