Desmond Butler
Princeton,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Area Operations Supervisor/Director of Operations
McDonald’s Restaurant
01.2005 - 10.2024
- Overseeing (6) restaurants ranging `various sales volumes of stores in 2 regions
- 5 restaurants in East Texas and 1 in Oklahoma grossing over $22,000,000 in revenue yearly
- Directly responsible for the entire day to day operations in remote market including in-house maintenance department team, Food Safety Expert, Marketing Supervisor, People Experience Director,Training Supervisor as well as Accounting/Human Resources Supervisor.
- Training all in store Technology leaders on equipment
- SUPERVISORY- Responsibilities are: Ensuring all restaurants adhere to company training plan focus by developing crew/crew-trainers/managers each month
- Ensuring all managers are well-trained shift manager’s by completing a external final verification
- Monitor all controllable expenses daily to meet monthly profitability goals and managing profit and loss components
- Develop, Train and Coach General Manager’s and Supervisors on creating daily routines to improve their overall job performance
- Maintain daily checks to achieve company’s operation goals.
- Managed staff hiring, training and supervision.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Cultivated professional working relationships with peers and supervisors.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented policies and standard operating procedures for continuous improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
TECHNOLOGY LEAD
OTP
12.2015 - 10.2024
- Responsibilities were: Repair equipment technology issues, support mgrs
- Troubleshooting when needed to help reduce high calls w/support
- Help ensure no connectivity issues by ensure all cabling is correctly sealed and covered and not in way
- Install and repair new equipment roll-out
- Train OTP #1's&2's on basic troubleshooting to help ensure restaurant equipment stays functioning.
- Offered technical leadership to junior personnel and other team leaders, providing expertise on Technology..
- Served as primary point of contact for Customer Help desk and external vendors.maintaining healthy business relationships through constant communication.
- Designed documentation protocols and standard operating practices to unify technology management efforts across company.
- Troubleshoot systems comprised of security alarms and Internet connectivity.
Education
undefined
Delgado Community College
HIGH SCHOOL Diploma - HS Diploma
Washington Marion Magnet High School
Lake Charles, LA05.2008
Skills
- Safety Protocols
- Leadership
- Team Assignments
- Business Planning
- Resolving Complaints
- Mentorship and Training
- Supervising Employees
- Processes and Procedures
- Quality Control
- Staff Discipline
Certification
SERV-SAFE PROCTOR
HU GRADUATE
TEAM BUILDINGTRAINING PROGRAMS
P&L KNOWLEDGE
PLANNING & EXECUTING
DAILY ROUTINES
ORGANIZING
Timeline
TECHNOLOGY LEAD
OTP
12.2015 - 10.2024
Area Operations Supervisor/Director of Operations
McDonald’s Restaurant
01.2005 - 10.2024
undefined
Delgado Community College
SERV-SAFE PROCTOR
HU GRADUATE
TEAM BUILDINGTRAINING PROGRAMS
P&L KNOWLEDGE
PLANNING & EXECUTING
DAILY ROUTINES
ORGANIZING
HIGH SCHOOL Diploma - HS Diploma
Washington Marion Magnet High School
Similar Profiles
Daljit GrewalDaljit Grewal
Swing Manager at McDonald’s RestaurantSwing Manager at McDonald’s Restaurant
Shilpa BediShilpa Bedi
Crew Member/Customer Service Associate at McDonald’s RestaurantCrew Member/Customer Service Associate at McDonald’s Restaurant
Ashlee SallowsAshlee Sallows
Crew Member at McDonald’s RestaurantCrew Member at McDonald’s Restaurant