Jamiey Kennedy
Sparks,USA
Summary
Qualified healthcare professional, experienced in providing exceptional customer service support. Effective communicator, organized, efficient, results oriented, and proactive self-starter. Addition experience as a warehouse manager and equipment operator.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald’s Restaurant
- Supervised and coordinated activities of dining room personnel to provide fast and courteous services to patrons.
- Hired, trained, and mentored staff.
- Provided excellent customer service ensuring guests received outstanding service.
- Operated cash register, accurately calculating each transaction.
- 5 Years
Crew front counter customer service
Burger King
01.2025 - Current
- Crew front counter customer service breakfast, lunch, dinner closed the front line dining room down to keep up with stocking the front counter and the dining room cleaned the rest rooms, keep up parking lot, windows.
Massage Therapist
Massage Envy, Hush Therapeutic Massage, Hand & Stone Massage
01.2018 - 01.2023
- Provided Massage Therapy and therapeutic services to a diverse clientele using safe and effective techniques.
- Intake/gathered health history and discussed procedures with clients.
- Ensure client confidentiality and maintained awareness of age and gender related issues.
- Prepared client folders and assisted with answering clinic phones, scheduled appointments.
- Preserved current state certification.
- Maintained bookkeeping, billing, and invoicing.
Massage Therapist
Miracle Leaf Medical Marijuana
01.2019 - 01.2020
- Specialized in incorporating CBD cream into massage session.
- Utilized professional phone etiquette when answering business phone and scheduling appointments.
CNA/HHA
Thomas Allen and Snyder’s Home Health Services
01.2017 - 01.2019
- Provided high quality care with a focus on creating a safe environment.
- Proficient records management; accurately chart and document patient cares.
- Medical terminology, charting, and appointment scheduling.
- Excellent attention to detail, accurate data entry skills.
- Strong capability for managing multiple priorities.
- Positively contribute to the team and work well independently.
- Accurately administer medication.
House Manager
The Phoenix House Sobriety House for Women
01.2011 - 01.2017
- Managed day to day operations of the home to comply with regulations and agency standards.
- Maintained a positive living environment by encouraging rule adherence.
- Accurately maintained all intake and discharge paperwork and provided new resident orientation.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Assisted residents with daily hygiene tasks, maintaining house chores, and accountability.
- Referred families to shelters, legal resources, and educational programs.
Education
Certification of First Aid, CPR and AED -
Redcross
Sparks, Nevada01.2024
Certification of Med Tech - undefined
Redcross
Sparks, Nevada01.2024
Associate of Science - Medical Assistant Science Studies
Keiser University
Fort Lauderdale, FL01.2018
Associate of Science Degree - Criminal Justice
Century College
St. Paul, MN01.2014
Certification of Massage Therapy - undefined
Everest University
Pompano Beach, FL01.2009
Skills
- Provide a positive customer support experience, professional phone etiquette and multi-line phone system experience
- Adhere to confidentiality policies
- Proficient records management; accurately chart and document patient cares
- Medical terminology and appointment scheduling
- Strong capability for managing multiple priorities
- Team player with extensive experience in customer service, client relations, and personnel management
- Proven ability to solve challenging situations and implement practical, cost-effective plans
Certification
- LMT - Licensed Massage Therapist
- RMT - Registered Massage Therapist
- CMT - Certified Massage Therapist
Timeline
Crew front counter customer service
Burger King
01.2025 - Current
Massage Therapist
Miracle Leaf Medical Marijuana
01.2019 - 01.2020
Massage Therapist
Massage Envy, Hush Therapeutic Massage, Hand & Stone Massage
01.2018 - 01.2023
CNA/HHA
Thomas Allen and Snyder’s Home Health Services
01.2017 - 01.2019
House Manager
The Phoenix House Sobriety House for Women
01.2011 - 01.2017
Shift Manager
McDonald’s Restaurant
Certification of Med Tech - undefined
Redcross
Associate of Science - Medical Assistant Science Studies
Keiser University
Associate of Science Degree - Criminal Justice
Century College
Certification of Massage Therapy - undefined
Everest University
Certification of First Aid, CPR and AED -
Redcross