Dependable skills that are effective in managing operations and tasks. Successful in encouraging team members to work efficiently and meet targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
5
5
years of professional experience
2
2
Certificate
Work History
Phlebotomist I
University Of Colorado Health - Northern Colorado
07.2022 - 01.2024
Phlebotomy charge/lead for overnight rotation.
Assisted in training and onboarding new phlebotomists.
Organized team work flow based on collection priority.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Developed and implemented strategies to improve phlebotomy processes.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Addressed questions and concerns to educate patients/guardians on the collection process and procedures.
Reviewed patient records for accuracy and completeness, alerting nurses, or physicians of any discrepancies.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods (500+ patients monthly)
Personal Banker/Deposit Operations Specialist
Collegiate Peaks Bank
11.2021 - 07.2022
Worked closely with management to strategize techniques to increase customer service.
Assisted customers with setting up or closing accounts, and signing up for new services.
Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Cross-sold bank products and services to meet customer needs and provide options, and escalating to other departments when needed.
Promoted financial products by maintaining excellent service offering knowledge.
Receiving and initiating calls regarding online inquiries from customers regarding their accounts and provided troubleshooting steps, solutions, and fraud claims.
Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Processed account maintenance requests and checked for alignment with bank and federal policies.
Wrote and distributed customer correspondence.
Administrative Assistant
Salida Family Dentistry
08.2020 - 10.2021
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front Office Lead (delegation of tasks, ensuring timely completion and workflow).
Maintaining and creating schedules for a high-volume practice. (14 operating rooms and 2 locations; 6+ doctors, 8-10 hygienists).
Working one on one and over the phone with patients (including deaf, disabled, and elderly patients).
Processing patient health records, (X-rays, chart notes, prescriptions), and insurance information following HIPAA.
Liaison for referring providers. (Patient information within guidelines of HIPAA; guiding visiting providers)
Teller
Community Bank Of Pleasant Hill
06.2019 - 08.2020
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.