Desmond Ewing
Greater Phoenix Area
Summary
Dependable skills that are effective in managing operations and tasks. Successful in encouraging team members to work efficiently and meet targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
5
5
years of professional experience
2
2
Certificate
Work History
Phlebotomist I
University Of Colorado Health - Northern Colorado
07.2022 - 01.2024
- Phlebotomy charge/lead for overnight rotation.
- Assisted in training and onboarding new phlebotomists.
- Organized team work flow based on collection priority.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Developed and implemented strategies to improve phlebotomy processes.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients/guardians on the collection process and procedures.
- Reviewed patient records for accuracy and completeness, alerting nurses, or physicians of any discrepancies.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods (500+ patients monthly)
Personal Banker/Deposit Operations Specialist
Collegiate Peaks Bank
11.2021 - 07.2022
- Worked closely with management to strategize techniques to increase customer service.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Cross-sold bank products and services to meet customer needs and provide options, and escalating to other departments when needed.
- Promoted financial products by maintaining excellent service offering knowledge.
- Receiving and initiating calls regarding online inquiries from customers regarding their accounts and provided troubleshooting steps, solutions, and fraud claims.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed account maintenance requests and checked for alignment with bank and federal policies.
- Wrote and distributed customer correspondence.
Administrative Assistant
Salida Family Dentistry
08.2020 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Front Office Lead (delegation of tasks, ensuring timely completion and workflow).
- Maintaining and creating schedules for a high-volume practice. (14 operating rooms and 2 locations; 6+ doctors, 8-10 hygienists).
- Working one on one and over the phone with patients (including deaf, disabled, and elderly patients).
- Processing patient health records, (X-rays, chart notes, prescriptions), and insurance information following HIPAA.
- Liaison for referring providers. (Patient information within guidelines of HIPAA; guiding visiting providers)
Teller
Community Bank Of Pleasant Hill
06.2019 - 08.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educating employees on new technologies implemented. (Cash recyclers, CITRIX, FISERV).
- Established rapport with new clients to increase satisfaction and loyalty.
Education
High School Diploma -
Salida High School
Salida, CO05.2020
Skills
- Customer Service
- Data Entry/Recording
- Billing
- Client/Patient Confidentiality
- Regulatory Compliance
- Cash Handling
- Relationship Building
- Quality Control
- Team Leadership
- Trouble Shooting
- Excel, Fiserv, Launch360, Xperience/Synergy, Card Wizard, Epic Hyperdrive, Spreadsheets, Microsoft, etc
Certification
Corporate Wellness and Life Coaching
First Aid/CPR Certified - American Red Cross 225416622055
Timeline
Phlebotomist I
University Of Colorado Health - Northern Colorado
07.2022 - 01.2024
Personal Banker/Deposit Operations Specialist
Collegiate Peaks Bank
11.2021 - 07.2022
Administrative Assistant
Salida Family Dentistry
08.2020 - 10.2021
Teller
Community Bank Of Pleasant Hill
06.2019 - 08.2020
High School Diploma -
Salida High School
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