Desmond Lias
Los Angeles,CA
Summary
Seeking a position in an organization that fosters personal and professional career growth and development. Committed to leveraging skills and experience to contribute to company success while continuously expanding knowledge and expertise. Eager to join a dynamic team where I can make a meaningful impact and thrive in a challenging yet rewarding environment. Dedicated, motivated, and ready to take on new opportunities that align with goals and aspirations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Louisiana Fried Chicken
09.2015 - Current
- Serving customers, preparing food, greeting customers, taking orders, and completing customer transactions on the cash register
- Preparing menu items, assembling orders, maintain a clean and organized work area and a presentable store environment
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
U-Haul
10.2014 - 09.2015
- Provide outstanding service to customers in person and on the telephone, prepare rental contracts and invoices for customers, maintain the facility and lot in a clean condition, clean and inspect rental equipment, and dispense propane
Dishwasher
Gate Gourmet
01.2014 - 10.2014
- Food handling and preparation, cleaning and maintaining equipment, working with a team, lift, push, pull, and move product, equipment and supplies up to 50 pounds
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Early Logistics/Flow Team Member
Target
05.2011 - 01.2014
- Offer a fast, fun and friendly guest experience, maintain a clean, clutter-free work area, quickly respond to all team member requests, lift 40 pounds repetitively, assist with heavy merchandise lifts, use technology to read instructions and enter information, drive sales by quickly and accurately placing items on store shelves, deliver a great-looking, fully-stocked sales floor, and use excellent planning, organizational and numerical skills
Tow Truck Operator
Leg Up Towing
03.2001 - 10.2010
- Fastened chains, straps, covers, and binders to secure load during transit.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
- Promoted a safe working environment by adhering to industry best practices and company policies regarding workplace safety at all times.
Education
High School Diploma -
John Muir Charter High School
Nevada City, CA05.2010
Skills
- Excellent Verbal and written communication skills
- Manage Time Effectively
- Work well with a team
- Computing skill
- Customer relations
- Customer service
- Problem resolution
- Active listening
- Relationship building
- Critical thinking
- Computer proficiency
- Data entry
- Conflict resolution
- Complaint handling
- Paperwork processing
- Team development
Certification
- Forklift Certification
- Hazmat/Hazwoper Certification
- Construction Skills
Timeline
Customer Service Representative
Louisiana Fried Chicken
09.2015 - Current
Customer Service Representative
U-Haul
10.2014 - 09.2015
Dishwasher
Gate Gourmet
01.2014 - 10.2014
Early Logistics/Flow Team Member
Target
05.2011 - 01.2014
Tow Truck Operator
Leg Up Towing
03.2001 - 10.2010
- Forklift Certification
- Hazmat/Hazwoper Certification
- Construction Skills
High School Diploma -
John Muir Charter High School
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