Imuentinyan Mercy Eguavoen
Haverhill,MA
Summary
To provide leading-edge services that will add value to the organization’s corporate goals with undiluted passion for excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Web Administrator
Mission Support Network Center
Lagos, Nigeria
07.2017 - 09.2018
- Portal and website content management, updating of the database, and portal and website traffic monitoring.
- Provided technical support for users experiencing problems with their website access or content display issues.
- Resolved technical issues related to web servers, web pages or other online services.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
System Administrator (Intern)
National Open University Of Nigeria
Benin-City, Edo
04.2013 - 05.2017
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Set up, optimized and managed network equipment.
- Resolving Internet connectivity issues.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Systems Analyst
CharlesVille Technologies Ltd
Asaba, Delta, Nigeria
01.2012 - 01.2013
- Provided technical support for users, troubleshooting any issues that arose in their use of software applications.
- Executed testing strategies to improve systems, databases, and processing techniques.
- Assisted staff and users with computer malfunctions and program problems.
Education
M.Sc. - Information Technology
National Open University of Nigeria
01.2015
B.Sc. - Computer Science
National Open University of Nigeria
01.2012
Skills
- Network troubleshooting
- Software installation
- Website management
- Technical support
- System maintenance
- Database management
Certification
Cisco Certified Support Technician Cybersecurity (CCST)
March 2025
Languages
English
Professional
Timeline
Web Administrator
Mission Support Network Center
07.2017 - 09.2018
System Administrator (Intern)
National Open University Of Nigeria
04.2013 - 05.2017
Systems Analyst
CharlesVille Technologies Ltd
01.2012 - 01.2013
M.Sc. - Information Technology
National Open University of Nigeria
B.Sc. - Computer Science
National Open University of Nigeria