Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Websites
References
Timeline
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DESMOND SMITH

Oklahoma City,OK

Summary

Seasoned Dispatch Manager with a proven track record at Modus Pro Ventures, enhancing operational efficiency and customer satisfaction. Excelled in manpower planning and schedule coordination, boosting service delivery by 30%. Skilled in IT and cybersecurity, demonstrating strong problem-solving abilities and commitment to continuous improvement. Seeking a responsible career opportunity that will allow me to fully utilize my training and skills, while making a significant contribution to the success of your organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CSR III

Consumer Cellular
Oklahoma City, OK
09.2024 - Current
  • Customer Service Representative at Consumer Cellular, handling incoming customer calls across a wide age range.
  • Assisting with cell phone issues, account inquiries, billing concerns, and more.
  • Ensuring personal data protection by verifying customers' identities, and safeguarding sensitive information.
  • Facilitating number porting between different service providers.

Dispatch Manager

Modus Pro Ventures
Oklahoma City, OK
09.2023 - 08.2024
  • Promoted safe work activities by conducting safety audits and attending company safety meetings.
  • Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Arranged for repairs to restore service and schedules.
  • Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
  • Ensured compliance with all transportation laws, regulations, and company policies.
  • Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.

IBO (Independent Business Owner)

Self-employeed
Richmond, VA
12.2019 - 04.2024

• GMT FX, LLC, Richmond, VA, & Houston, TX

• DAY TRADER / Educator, over 300 clients learn the skill of day trading through my company.

• Generated over $27,000 in monthly sales selling my trading course.

Service Representative

Sitel Call Center
Oklahoma City, OK
04.2022 - 01.2023

Sitel (partnered with QuickBooks by Truist).

  • Provided exceptional customer service to clients navigating the QuickBooks platform and addressing any issues with their QuickBooks accounts and memberships.
  • Acted as a knowledgeable resource, assisting clients with a wide range of QuickBooks-related questions and troubleshooting problems.
  • -Demonstrated strong problem-solving skills to efficiently resolve customer concerns and maintain high customer satisfaction.
  • Collaborated closely with the QuickBooks by Truist team to ensure seamless support for shared clients.
  • Maintained detailed records and documentation to track customer interactions and resolutions.
  • Consistently met or exceeded key performance metrics, including call volume, resolution rates, and customer satisfaction scores.
  • Developed a deep understanding of the QuickBooks software.

Education

Bachelor of Science - Computer And Information Systems

Virginia Union University
Richmond, VA
05-2021

Cyber Security

Google Career Certificate

Skills

  • Manpower planning
  • Schedule coordination
  • Fleet dispatching
  • Sales support
  • Multiple project coordination
  • Route planning

IT skills

  • Incident Response Playbooks
  • NIST Risk Management Framework (RMF)
  • NIST Cybersecurity Framework (CSF)
  • Security Audits
  • Information Security
  • Historical attacks
  • Ethics in cybersecurity
  • Information Security (INFOSEC)
  • Cybersecurity

Affiliations

  • Dual College Athlete in Football and Track, awarded scholarships for both sports
  • Phi Beta Sigma Inc. Fraternity Member

Accomplishments

  • First Team CIAA All-Conference and Second Team All-Conference, College Football

Certification

  • Google Career Certificates, Issued November 2024: Play It Safe - Manage Security Risks

  • Google Career Certificates: Foundations of Cybersecurity, Credential ID: N8YQ61YY9TXL, Issued August 2024

References

References available upon request.

Timeline

CSR III

Consumer Cellular
09.2024 - Current

Dispatch Manager

Modus Pro Ventures
09.2023 - 08.2024

Service Representative

Sitel Call Center
04.2022 - 01.2023

IBO (Independent Business Owner)

Self-employeed
12.2019 - 04.2024

  • Google Career Certificates, Issued November 2024: Play It Safe - Manage Security Risks

  • Google Career Certificates: Foundations of Cybersecurity, Credential ID: N8YQ61YY9TXL, Issued August 2024

Bachelor of Science - Computer And Information Systems

Virginia Union University

Cyber Security

Google Career Certificate
DESMOND SMITH