Michele Rasey
Cecil,OH
Summary
Seasoned Dispatch Manager with demonstrated experience in overseeing operations, training staff, and maintaining efficiency. Strengths include exceptional problem-solving skills, ability to multitask under pressure, and strong leadership qualities. Previous roles have led to improved operational flow and enhanced team performance.
Overview
17
17
years of professional experience
Work History
Dispatcher/Lead CSR
Schlatter's Plumbing, Heating and Air Conditioning
Paulding, OH
10.2024 - 03.2025
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Managed daily delivery and work schedules to maximize coverage.
- Resolved customer complaints related to service issues or delays.
- Kept detailed and updated records of calls in physical and electronic databases.
- Documented services performed, operations information, and dispatch details in system.
- Dispatched drivers to meet daily delivery needs for company customers.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
Dispatch Manager
Baughman Tile Company
Paulding, OH
09.2019 - 10.2024
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
- Performed regular audits on completed trips to verify accuracy of invoicing information provided by drivers.
Customer Service Representative
Logisticize LTD
Paulding, OH
01.2019 - 09.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Managed driver payroll.
- Collected payments from brokers.
- Performed various dispatch tasks efficiently.
Load Planner/Driver Specialist
Hillandale Farms
Hicksville, OH
09.2017 - 11.2018
- Developed efficient loading plans for freight shipments to optimize space and maximize cost savings.
- Communicated effectively with customers regarding their orders and estimated time of arrival.
- Managed and resolved delivery problems.
- Managed transportation workforce effectively by coordinating drivers.
- Managed and scheduled back hauls for drivers.
Office Assistant
Mercer Landmark
Antwerp, OH
02.2008 - 07.2017
- Managed and organized customer and payable records with high accuracy.
- Answered multi-line phone.
- Performed cash handling duties accurately.
- Managed and balanced cash transactions on a weekly basis
- Invoicing for trucking companies.
- Licensed grain tester.
- Data entry of all grain tickets daily.
Education
GED -
Anthis Career Center
Ft Wayne IN03-1995
Some College (No Degree) - Accounting
Indiana Tech-IIT
Fort Wayne, INSkills
- Manpower planning
- Sales Support
- Customer Communication
- Fleet dispatching
- DOT Compliance
Timeline
Dispatcher/Lead CSR
Schlatter's Plumbing, Heating and Air Conditioning
10.2024 - 03.2025
Dispatch Manager
Baughman Tile Company
09.2019 - 10.2024
Customer Service Representative
Logisticize LTD
01.2019 - 09.2019
Load Planner/Driver Specialist
Hillandale Farms
09.2017 - 11.2018
Office Assistant
Mercer Landmark
02.2008 - 07.2017
GED -
Anthis Career Center
Some College (No Degree) - Accounting
Indiana Tech-IIT
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