Angelina Piccirilli
Everett,WA
Summary
Dedicated professional with extensive experience in customer service and team supervision. Known for effective communication and problem-solving skills, committed to enhancing operational efficiencies and fostering positive environments for both staff and clients.
Overview
2
2
years of professional experience
Work History
Dispatcher/Lead CSR
Specialty Pump & Well
Snohomish, WA
08.2025 - Current
- Coordinated daily schedules for technicians and service personnel to optimize efficiency and profits.
- Managed incoming service requests, ensuring timely dispatch of technicians to job sites.
- Communicated effectively with field staff to relay important updates and instructions.
- Assisted in training new dispatchers on operational processes and software usage.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Streamlined office procedures, enhancing workflow efficiency and reducing redundancies.
Life Enrichment Assistant
Quail Park Of Lynnwood
Lynnwood, WA
02.2025 - 08.2025
- Collaborated with interdisciplinary teams to develop personalized care plans for each resident's unique needs.
- Ensured compliance with safety regulations during all activities for the well-being of participants at all times.
- Supported the transition process for new residents by actively involving them in activities, fostering social connections, and providing guidance as needed.
- Coordinated special events that fostered community connections and showcased residents talents and achievements.
- Provided valuable input on program development during team meetings to continually enhance service offerings.
Senior Event Coordinator
Sno-King
Kirkland, WA
12.2023 - 02.2025
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Evaluated post-event data to identify areas for improvement, implementing changes as necessary for future success.
Assistant Manager
Spirit Halloween LLC
Lynnwood, WA
08.2024 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Skills
- Creative direction
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Microsoft software proficiency (Word, Excel, Powerpoint)
- Decision-making
Timeline
Dispatcher/Lead CSR
Specialty Pump & Well
08.2025 - Current
Life Enrichment Assistant
Quail Park Of Lynnwood
02.2025 - 08.2025
Assistant Manager
Spirit Halloween LLC
08.2024 - 11.2024
Senior Event Coordinator
Sno-King
12.2023 - 02.2025