Summary
Overview
Work History
Skills
Timeline
Generic

Angelina Piccirilli

Everett,WA

Summary

Dedicated professional with extensive experience in customer service and team supervision. Known for effective communication and problem-solving skills, committed to enhancing operational efficiencies and fostering positive environments for both staff and clients.

Overview

2
2
years of professional experience

Work History

Dispatcher/Lead CSR

Specialty Pump & Well
Snohomish, WA
08.2025 - Current
  • Coordinated daily schedules for technicians and service personnel to optimize efficiency and profits.
  • Managed incoming service requests, ensuring timely dispatch of technicians to job sites.
  • Communicated effectively with field staff to relay important updates and instructions.
  • Assisted in training new dispatchers on operational processes and software usage.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Streamlined office procedures, enhancing workflow efficiency and reducing redundancies.

Life Enrichment Assistant

Quail Park Of Lynnwood
Lynnwood, WA
02.2025 - 08.2025
  • Collaborated with interdisciplinary teams to develop personalized care plans for each resident's unique needs.
  • Ensured compliance with safety regulations during all activities for the well-being of participants at all times.
  • Supported the transition process for new residents by actively involving them in activities, fostering social connections, and providing guidance as needed.
  • Coordinated special events that fostered community connections and showcased residents talents and achievements.
  • Provided valuable input on program development during team meetings to continually enhance service offerings.

Senior Event Coordinator

Sno-King
Kirkland, WA
12.2023 - 02.2025
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Evaluated post-event data to identify areas for improvement, implementing changes as necessary for future success.

Assistant Manager

Spirit Halloween LLC
Lynnwood, WA
08.2024 - 11.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Skills

  • Creative direction
  • Problem-solving
  • Multitasking and organization
  • Adaptability and flexibility
  • Microsoft software proficiency (Word, Excel, Powerpoint)
  • Decision-making

Timeline

Dispatcher/Lead CSR

Specialty Pump & Well
08.2025 - Current

Life Enrichment Assistant

Quail Park Of Lynnwood
02.2025 - 08.2025

Assistant Manager

Spirit Halloween LLC
08.2024 - 11.2024

Senior Event Coordinator

Sno-King
12.2023 - 02.2025
Angelina Piccirilli