Kira Robbins
Liberty,IN
Summary
Dynamic professional with extensive experience as the Assistant Director of the Union County Sheriff's Department 911 center, excelling in operations management and staff training. Proven ability to enhance efficiency through strategic planning and data analysis, while maintaining high standards of situational awareness and prioritization in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Director/911 Emergency Dispatcher
Union County Sheriff's Office
Liberty, IN
04.2020 - Current
- Operated multi-line phone systems to receive and prioritize emergency calls
- Coordinated with first responders to ensure timely dispatch of services
- Monitored radio communications for situational updates and resource allocation
- Maintained accurate records of incidents and responses for reporting purposes
- Developed training materials for new dispatchers to enhance operational efficiency
- Provided critical information to law enforcement during high-pressure situations
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
Quality Control Supervisor
Industrial Sorting Services
Sharonville, OH
04.2014 - 10.2019
- Supervised quality assurance processes, ensuring compliance with industry standards and regulations.
- Led training sessions for staff on quality control protocols and best practices.
- Developed and implemented quality improvement initiatives, enhancing operational efficiency.
- Conducted regular audits of materials and products to maintain high-quality benchmarks.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Analyzed quality data to inform strategic decisions and improve overall performance.
Security Forces Supervisor
United States Air Force, USAF
Dayton, OH
02.2007 - 02.2014
- Supervised security operations, ensuring adherence to protocols and safety standards.
- Trained and mentored junior personnel on security procedures and emergency response techniques.
- Conducted risk assessments to identify vulnerabilities and enhance site security measures.
- Coordinated incident responses, collaborating with local law enforcement as necessary.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA06-2005
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Operations management
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- LED - Law Enforcement Dispatch
- FSD - Fire Service Dispatch
- Active Shooting Response
- TCPR - Telecommunicator CPR
Timeline
Assistant Director/911 Emergency Dispatcher
Union County Sheriff's Office
04.2020 - Current
Quality Control Supervisor
Industrial Sorting Services
04.2014 - 10.2019
Security Forces Supervisor
United States Air Force, USAF
02.2007 - 02.2014
High School Diploma -
Ocean Lakes High School