Hi, I’m
Jordan Larsen
Bartender
Moline,IL
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Committed to creating a welcoming atmosphere and ensuring a memorable experience for guests.
Overview
8
years of professional experience
1
BLS Certification
1
Serve Safe
Work History
Pima County Sheriff's Department
911 Emergency Dispatcher
06.2023 - Current
Job overview
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
The Nugget
Bartender
03.2023 - 06.2023
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Highwire Lounge
Bartender
03.2022 - 04.2023
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upheld strict regulations for safe alcohol service and food safety.
The Landing
Bar Manager
07.2021 - 05.2022
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Improved customer service rankings by resolving issues quickly and accurately.
Education
Arizona State UniversityTempe, AZ
from Criminal Justice
2020
Pima Community CollegeTucson, AZ
from Criminal Justice
2019
Grand Canyon UniversityPhoenix, AZ
from Criminal Justice
2018
Cienega High SchoolVail, AZ
High School Diploma
05.2018
Skills
- Identification Verification
- Dispatcher Monitoring
- System Maintenance
- Information Intake
- Media Relations
- Customer Service
- Good Conversationalist
- Staff Management
- Error Identification
- 62 WPM Typist
- Handling Difficult Customers
Accomplishments
- Promoted to Bar Manager at age 21.
- Supervised team of ten staff members.
- Graduated from Basic Communications Training Academy.
- Became a part of the Tik Tok Crea
Certification
- BLS CPR Certified [2023]
- PST - Public Safety Telecommunicator
Timeline
911 Emergency Dispatcher
Pima County Sheriff's Department
06.2023 - Current
Bartender
The Nugget
03.2023 - 06.2023
Bartender
Highwire Lounge
03.2022 - 04.2023
Bar Manager
The Landing
07.2021 - 05.2022
Arizona State University
from Criminal Justice
Pima Community College
from Criminal Justice
Grand Canyon University
from Criminal Justice
Cienega High School
High School Diploma
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