Jasmine Burrell
Baltimore,MD
Summary
Administrative professional with expertise in healthcare practices and compliance standards. Proven problem-solver and effective communicator with a positive demeanor. Proficient in EPIC, CAD, and NCIC systems, delivering results in high-pressure environments.
Overview
15
15
years of professional experience
Work History
911 Emergency Dispatcher
Baltimore City Police Department
Baltimore, MD
06.2020 - Current
- Managed multiple communication channels, including telephone lines and radio frequencies, for effective emergency coordination.
- Received and documented emergency calls, supervising response prioritization for police, fire, and EMS dispatch.
- Maintained knowledge of city geography to enhance resource allocation efficiency.
- Entered criminal record checks and warrants into telecommunications systems to support officer requests.
- Coordinated dispatcher-first responder communication to ensure seamless incident management.
Surgical Scheduler Coordinator
University of Maryland Faculty Physicians
Baltimore, MD
03.2019 - 03.2020
- Managed high-volume caseloads with attention to detail in scheduling and documentation.
- Collaborated with insurance providers to confirm coverage and secure authorizations for surgeries.
- Scheduled pre-operative and post-operative appointments for surgical patients efficiently.
- Supported medical coding and billing processes to ensure accuracy.
- Completed administrative patient intakes, including case histories and insurance details.
Prior Authorization Coordinator
Centene
Linthicum Heights, MD
09.2015 - 03.2019
- Verified eligibility and compliance with authorization requirements for service providers.
- Collaborated with multidisciplinary teams to enhance authorization process efficiency.
- Utilized electronic health record systems for documenting and tracking authorization activities.
- Completed administrative patient intakes, including case histories and mandated forms.
- Prepared and distributed denial letters, outlining reasons for denial and appeal options.
- Evaluated medical necessity for procedures based on established clinical guidelines.
Patient Services Coordinator
Johns Hopkins Intrastaff
Timonium, MD
02.2011 - 06.2015
- Registered patients for appointments and verified demographic information for accuracy.
- Coordinated scheduling for multiple healthcare providers to optimize appointment flow.
- Maintained patient records while ensuring compliance with privacy regulations.
- Processed referrals and managed follow-up care with specialty providers.
- Answered telephone inquiries to schedule appointments and address patient questions.
- Managed insurance authorizations, collected co-payments, and resolved discrepancies efficiently.
- Adhered to HIPAA regulations in handling confidential patient information.
Education
High School Diploma -
Paul Laurence Dunbar High School
Baltimore, MD06-2010
Skills
- NCIC database certified
- Insurance verification
- EMR/EHR proficiency (Epic, Cerner, Allscripts, Meditech)
- Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
- Scheduling expertise
- Medical terminology proficiency
- HIPAA compliance
- Verbal and written communication
- Authorization compliance
- Healthcare scheduling
References
References available upon request.
Timeline
911 Emergency Dispatcher
Baltimore City Police Department
06.2020 - Current
Surgical Scheduler Coordinator
University of Maryland Faculty Physicians
03.2019 - 03.2020
Prior Authorization Coordinator
Centene
09.2015 - 03.2019
Patient Services Coordinator
Johns Hopkins Intrastaff
02.2011 - 06.2015
High School Diploma -
Paul Laurence Dunbar High School