Libby Combs Downey
Brooklyn,OH
Summary
Empathetic and adaptable professional with extensive experience in emergency dispatch and working with special needs. Known for strong communication and critical thinking skills, contributing to effective crisis resolution and enhanced situational awareness.
Overview
9
9
years of professional experience
Work History
911 Emergency Dispatcher
Beachwood Police Department
02.2024 - Current
- Responded swiftly to emergency calls, assessing situations and dispatching appropriate resources.
- Coordinated communication between first responders and citizens during critical incidents.
- Utilized CAD software for efficient logging and tracking of emergency response activities.
- Maintained accurate records of call details and responses for future reference and analysis.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
911 Emergency Dispatcher
Bedford Heights Police Dept
01.2023 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Provided timely updates to field units, ensuring effective situational awareness throughout incidents.
- Assisted in training new dispatchers on protocols, systems, and emergency procedures.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Utilized CAD software for efficient logging and tracking of emergency response activities.
- Maintained accurate records of call details and responses for future reference and analysis.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
911 Emergency Dispatcher
Walton Hills Police Dept
05.2019 - 01.2023
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Provided timely updates to field units, ensuring effective situational awareness throughout incidents.
- Assisted in training new dispatchers on protocols, systems, and emergency procedures.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Utilized CAD software for efficient logging and tracking of emergency response activities.
- Maintained accurate records of call details and responses for future reference and analysis.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Handled tow release forms, bond paperwork, and any payments made to the City of Walton Hills/Police Dept
Student Intern
Shively Dining Hall
02.2018 - 05.2019
- Promoted to this position from Student Leader and worked at the facility all four years of undergrad.
- Assisted in daily food preparation and service operations to ensure smooth dining experiences.
- Completed managerial tasks when the General and Assistant Managers were unavailable.
- Collaborated with team members and cooks to streamline workflow during peak service times, enhancing efficiency.
- Supported inventory management by tracking supplies and working with the Food Production Manager and Assistants to complete orders through the Foodpro database.
- Executed safety protocols during food handling and service to uphold health standards consistently.
- Maintained knowledge of all food concepts including their menu and how to properly use the kitchen equipment.
- Trained new student coordinators and leaders on operational procedures and best practices for effective team integration.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Managed billing, payroll/workforce, scheduling, and training of all student employees
- Managed office tasks using Microsoft Word and Excel
At-Home Aide
Haugland Learning Center
09.2017 - 03.2018
- Aided in teaching a juvenile client who had Autism Spectrum Disorder in a one-on-one home setting.
- Assisted client with daily living activities, enhancing comfort and independence in a home setting to achieve IEP goals in preparation to begin public schooling.
- Built strong relationships with the client and their family by establishing trust through consistent communication and genuine empathy.
- Maintained accurate documentation of client progress and care provided.
- Ventured on academic field trips with other aides and their students to improve social skills.
Day Camp Counselor
Camp Cheerful
05.2017 - 08.2017
- Supervised daily activities ensuring safety and engagement for campers with special needs.
- Collaborated with fellow counselors to create a cohesive team environment conducive to a successful camp experience.
- Developed strong relationships with parents, providing regular updates on their child's progress and addressing any concerns.
- Ensured camper safety by closely monitoring activities and adhering to established protocols.
- Supervised meal times, promoting healthy eating habits and good table manners among participants.
- Promoted personal growth among campers by encouraging independence, resilience, and problem-solving skills.
- Implemented conflict resolution techniques when necessary.
- Managed the daily schedule, ensuring a balance between structured activities for campers.
- Led groups of children safely through variety of camp activities.
- Updated all documentation and logs to maintain camp and camper records.
Education
High School Diploma -
Valley Forge High School
Parma Heights, OHBachelor of Arts - Psychology
Ohio University
Athens, Ohio, OH05-2019
Bachelor of Arts - Sociology-Criminology
Ohio University
Athens, Ohio, OH05-2019
Skills
- CPR, AED, and first aid
- Emergency medical dispatch (EMD) certified
- LEADS TAC/NCIC database
- Problem-solving
- Critical thinking
- Crisis management
- Adaptability
- Prioritization
- Patience and tolerance
- Teamwork
- Effective communication
Languages
Spanish
Limited Working
Timeline
911 Emergency Dispatcher
Beachwood Police Department
02.2024 - Current
911 Emergency Dispatcher
Bedford Heights Police Dept
01.2023 - Current
911 Emergency Dispatcher
Walton Hills Police Dept
05.2019 - 01.2023
Student Intern
Shively Dining Hall
02.2018 - 05.2019
At-Home Aide
Haugland Learning Center
09.2017 - 03.2018
Day Camp Counselor
Camp Cheerful
05.2017 - 08.2017
High School Diploma -
Valley Forge High School
Bachelor of Arts - Psychology
Ohio University
Bachelor of Arts - Sociology-Criminology
Ohio University