Shakeeia Culberson
Lawton,OK
Summary
Emergency Services dispatcher with hands on experience in coordinating critical response efforts. Aiming to utilize strong multitasking abilities. I've developed key skills in crisis management, quick decision making, and multitasking, and utilized computer-aided dispatch systems to accurately record and relay critical information. I've developed skills on how to handle emergency calls and dispatch appropriate resources and provide calm and reassuring assistance to callers in high-stress situations.
Overview
2026
2026
years of professional experience
Work History
911 Emergency Dispatcher
Emergency Communications – The City of Lawton
01.2023 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
Intake Coordinator
Southwestern Behavioral Health Center
03.2022 - 11.2022
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Certified Nursing Assistant (CNA)
Ten Oaks Retirement Home
10.2020 - 01.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Cashier Associate
Walmart
08.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Teacher
Gabriels House
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
Education
High School -
Duncan High School
Duncan, OK05-2020
Bachelor of Science - Bachelor of Science in Business Management Ethics
Mid-America Chrisitian University
Oklahoma City, OK09-2027
Skills
- Behavior management
- Parent-teacher communication
- Oral communication
- Lesson planning
- Patience and tolerance
- Memory retention
- Prioritization
- Typing speed
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Logistics
LEADERSHIP
Setting a positive example for other dispatchers by remaining composed under pressure and essentially demonstrating strong decision making, effective communication ad a deep understanding of emergency protocols in a critical moment even when faced with a distressed caller
Timeline
911 Emergency Dispatcher
Emergency Communications – The City of Lawton
01.2023 - Current
Intake Coordinator
Southwestern Behavioral Health Center
03.2022 - 11.2022
Certified Nursing Assistant (CNA)
Ten Oaks Retirement Home
10.2020 - 01.2021
Cashier Associate
Walmart
08.2019 - 01.2020
Assistant Teacher
Gabriels House
High School -
Duncan High School
Bachelor of Science - Bachelor of Science in Business Management Ethics
Mid-America Chrisitian University
Similar Profiles
Meseri AmareMeseri Amare
Power Platform & SharePoint Developer at City of Milwaukee – Department of Emergency Communications.Power Platform & SharePoint Developer at City of Milwaukee – Department of Emergency Communications.
James TurnerJames Turner
911 Shift Supervisor at City of Little Rock Emergency Communications911 Shift Supervisor at City of Little Rock Emergency Communications
Kristina GoreKristina Gore
Coach Management Committee - Supervisor at City of Portland Bureau of Emergency CommunicationsCoach Management Committee - Supervisor at City of Portland Bureau of Emergency Communications
Tatianna MerschoffTatianna Merschoff
Apple Technical Support Agent at ContinuumGlobalApple Technical Support Agent at ContinuumGlobal
Christopher CarolloChristopher Carollo
INSTRUCTOR at United States ArmyINSTRUCTOR at United States Army