KOFI AMOAH
Capitol Heights,MD
Summary
Compassionate and dedicated professional with strong interest in behavioral health, seeking a position as a Behavior Technician to support individuals with development,emotional, or behavioral challenges. Skilled in building rapport with clients, implementing behavior intervention plans, maintaining detailed documentation. Brings a patient, empathetic approach and strong commitment to promoting positive outcomes. Adept at working collaboratively with therapists, families, and multidisciplinary teams to foster growth and independence in clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Office of Unified Communications
11.2024 - Current
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Dispatches first responders and documented incidents with accuracy.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Paraprofessional Educator
Browne Education Campus
04.2024 - 11.2024
- Assisted in classrooms of up to 25 students, including those with IEPs and learning disabilities.
- Adapted learning materials to meet individual student needs.
- Provided support during classes, group lessons, and classroom activities.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
- Streamlined record-keeping processes, maintaining accurate documentation of student attendance, grades, and behavioral incidents as needed.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
- Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Crisis Counselor Supervisor
DC Cares Agency
08.2019 - 09.2024
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Enhanced team effectiveness by conducting regular training sessions on latest crisis intervention techniques and best practices.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Collaborated with multidisciplinary teams to create comprehensive care plans, addressing clients'' mental health, social, and emotional needs.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Supervised monthly meetings with family members to help create support system for clients.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Facilitated group counseling sessions to support and encourage client growth.
- Provided education on mental health topics and resources to 25-30-client monthly.
- Maintained detailed case documentation, ensuring accurate tracking of interventions and outcomes for continuous improvement.
Clinical Social Worker
Contemporary Family Services
10.2010 - 04.2019
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Managed up to 20 caseloads to satisfy multiple patients with diverse needs.
- Conducted in-home visits to provide supportive services.
- Completed psychosocial evaluations and needs assessments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Strengthened relationships between clients and their families by providing mediation services and facilitating family therapy sessions.
Youth Mentor & Coach
DC Public Schools
08.2010 - 05.2017
- Counseled 45 players dealing with academic and personal problems to help find resolutions and restore team balance.
- Coordinated travel arrangements and logistics for away games, ensuring smooth operations.
- Revamped teams' defensive and offensive playbooks.
- Developed practice schedules that maximized efficiency while allowing time for rest and recovery periods.
- Fostered positive relationships with athletes, promoting teamwork and good sportsmanship.
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Education
B.S. - Sports Management
Delaware State University
Dover, Delaware01.2006
Skills
- Behavior Management
- Crisis Response & Emergency
- Coaching and mentoring
- Trauma-Informed Practices
- Helping students with special needs
- Situational awareness
- Patience and tolerance
- Teamwork and collaboration
- Decision-making
- Crisis management
- Information intake
- Computer-based dispatch systems
- Parent communication
- CPR and first aid
- Behavior management
Certification
- CompTIA Security+, 2024
- Department of Defense Security Clearance, Active
Timeline
911 Emergency Dispatcher
Office of Unified Communications
11.2024 - Current
Paraprofessional Educator
Browne Education Campus
04.2024 - 11.2024
Crisis Counselor Supervisor
DC Cares Agency
08.2019 - 09.2024
Clinical Social Worker
Contemporary Family Services
10.2010 - 04.2019
Youth Mentor & Coach
DC Public Schools
08.2010 - 05.2017
B.S. - Sports Management
Delaware State University
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