Jennifer Kline
Rockwall,TX
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Dedicated Assistant Teacher with excellent communication and coordination skills demonstrated through previous classroom experience. Compassionate, professional and committed to student learning and overall wellbeing. Quick to jump in and help teacher with student or administrative needs.
Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
19
19
years of professional experience
Work History
911 Emergency Dispatcher
City Of Forney Police Dept
2022.05 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Assistant Kindergarten Teacher
St. Margaret Mary School
2016.08 - 2018.05
- Created and supervised variety of hands-on learning activities for fun and engagement.
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
- Observed and assessed student performance and charted progress.
Payroll Administrator
South Lake Recovery
2008.05 - 2010.05
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Submitted reports on payroll activities.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Human Resources Manager
Universal Exhibits
2006.06 - 2008.06
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Substitute Teacher, K-5
Oxford Preparatory Academy
2005.08 - 2008.05
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Teacher Certification - Teaching
Iteach Texas
Texas Bachelor of Science - Sociology
University of Hawaii At Manoa
Honolulu, HI05.2006
Associate of Arts - Liberal Arts And General Studies
Mount San Antonio College
Walnut, CA06.2002
High School Diploma -
Ontario Christian High School
Ontario, CA06.2000
Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- Complex Problem-Solving
- Emergency Call Response
- Instructional Methods
- Behavior Management
- Effective Listening
- Creative Lesson Plan Development
- Child Development
- Behavior Modification Techniques
- Organizational Development Knowledge
- Classroom Management
- Instructional Assistance
Accomplishments
- Achieved a full college scholarship by staying motivated and dedicated to track and field for several years of my life. I am very passionate about sports and sharing with all of my students that they have several scholarship opportunities available to them.
Timeline
911 Emergency Dispatcher
City Of Forney Police Dept
2022.05 - Current
Assistant Kindergarten Teacher
St. Margaret Mary School
2016.08 - 2018.05
Payroll Administrator
South Lake Recovery
2008.05 - 2010.05
Human Resources Manager
Universal Exhibits
2006.06 - 2008.06
Substitute Teacher, K-5
Oxford Preparatory Academy
2005.08 - 2008.05
Teacher Certification - Teaching
Iteach Texas
Bachelor of Science - Sociology
University of Hawaii At Manoa
Associate of Arts - Liberal Arts And General Studies
Mount San Antonio College
High School Diploma -
Ontario Christian High School