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Amanda Rios
Emergency Dispatcher
Tulare,CA
Work Preference
Summary
Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
1
1
Certification
13
13
years of professional experience
Work History
911 Emergency Dispatcher
Tulare County Sheriff's Office
Visalia, CA
06.2022 - Current
- Coordinated emergency response by dispatching units to incidents, ensuring timely support.
- Monitored multiple communication channels, maintaining situational awareness during high-pressure situations.
- Utilized CAD systems for efficient incident tracking and resource allocation in real-time.
- Trained new dispatchers on protocols, enhancing team efficiency and operational readiness.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
Real Estate Transaction Coordinator
Capitol Real Estate Group
Visalia, CA
09.2021 - 06.2022
- Coordinated transaction processes between buyers, sellers, and agents to ensure timely closings.
- Managed documentation and compliance for real estate transactions, maintaining accuracy and consistency.
- Streamlined communication among clients, vendors, and stakeholders to enhance operational efficiency.
- Facilitated scheduling of property showings and inspections, optimizing client engagement experiences.
Realtor
FresYes Realty
Fresno, CA
06.2018 - 09.2021
- Scheduled home viewings with potential buyers.
- Advised prospective clients on current market activities.
- Sold over $6Million in sales for the year 2018 & 2019.
- Prepared and delivered sales presentations.
- Accompanied buyers during property inspections.
- Recommended home improvements to sellers to maximize profits and promote faster sale.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Generated list of properties to meet specific client needs.
- Assisted homeowners with relocation and moving services after sale of each home.
Real Estate Transaction Coordinator
Home Star Real Estate
Fresno, CA
01.2017 - 06.2018
- Arranged and oversaw property closings, including document signings and funds disbursement.
- Identified potential buyers through cold calling.
- Researched and appraised over 100 local properties.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Researched properties values to determine competitive market pricing.
- Promoted active listings through social media marketing, open houses and news letters.
- Sales.
Real Estate Transaction Coordinator
CAPITOL REAL ESTATE GROUP
Visalia, CA
06.2015 - 01.2017
- 150+ sent and received emails daily.
- Communicated daily with lenders, escrow officers, and agents.
- Answer and transferred all calls.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Communicated with owners regarding home and loan status.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Educated clients on current real estate market and answered any questions.
- Cold called clients to obtain exclusives.
- Coordinated transaction processes to ensure timely closings and compliance with regulations.
Market Center Administrator
KELLER WILLIAMS REALTY
01.2014 - 06.2015
- Personnel.
- Conducted leadership classes.
- Tracked outgoing and incoming money of all agents.
- Trained and mentored new agents to maximize team performance and achieve daily performance objectives.
- Maintained open and professional team relationships to quickly identify and resolve issues.
Education
Associate of Arts - English
College of The Sequoias
Visalia, CA06.2009
Skills
- Real estate
- Experienced buyers' agent
- Contract negotiation
- Experienced entrepreneur
- Client relations
- First time buyer specialist
- Property closing
- Client management
- Market research
- Escrow processes
- Honest and ethical
- Fresno County market expertise
- Commercial properties specialist
- Negotiations expert
- Foreclosures specialist
- Marketing
- Outlook
- Sales
- Customer Service
- Microsoft Office
- Training
- Business Development
- Salesforce
- Event Planning
- Market Analysis
- Administrative experience
- Property management
- Management
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Typing speed
- Information gathering
- Assertiveness
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Active listening
- Stress tolerance
- Information intake
- Computer skills
- Data entry proficiency
- Decision-making
- Call management
- Crisis management
- Information documentation
- Verbatim transcription
- Verbal and written communication
- Police department procedures
- Computer-based dispatch systems
- Telephone etiquette
- Emergency response procedures
- Coaching and mentoring
- CPR and first aid
- Law enforcement collaboration
- Good judgment
Accomplishments
- Achieved multiple certificates from CAPOST with accuracy and efficiency.
Certification
Real Estate License
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
Languages
English
Timeline
911 Emergency Dispatcher
Tulare County Sheriff's Office
06.2022 - Current
Real Estate Transaction Coordinator
Capitol Real Estate Group
09.2021 - 06.2022
Realtor
FresYes Realty
06.2018 - 09.2021
Real Estate Transaction Coordinator
Home Star Real Estate
01.2017 - 06.2018
Real Estate Transaction Coordinator
CAPITOL REAL ESTATE GROUP
06.2015 - 01.2017
Market Center Administrator
KELLER WILLIAMS REALTY
01.2014 - 06.2015
Associate of Arts - English
College of The Sequoias