Lori Lacy
Dispatcher
Hamilton,MT
Summary
Dedicated emergency dispatcher with proven skills in call prioritization and rapid needs assessment. Committed to enhancing information security and communication accuracy in high-stress situations.
Recognized for effective multitasking and problem-solving abilities. Successfully managed emergency communications, enhancing situational awareness and promoting quality assurance protocols to ensure timely responses.
Overview
21
21
years of professional experience
Work History
911 Emergency Dispatcher
Spokane Fire Department
Spokane, WA
11.2001 - 01.2011
- Managed emergency call intake, prioritizing incidents based on urgency and resource availability.
- Coordinated with fire, medical services, and law enforcement to ensure timely responses to emergencies.
- Implemented quality assurance protocols to enhance communication accuracy during high-stress situations.
- Trained and mentored new dispatchers on procedures and software systems for effective operations.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
911 Emergency Dispatcher
County Of Spokane Washington
Spokane, WA
10.1996 - 11.2001
- Coordinated emergency responses by assessing and prioritizing incoming calls from the public.
- Provided clear instructions to callers during high-stress situations, ensuring accurate information relay to responders.
- Collaborated with law enforcement and medical services to optimize response strategies and resource allocation.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
911 Emergency Dispatcher
Post Falls Police Department
Post Falls, ID
10.1994 - 11.1996
- Coordinated with law enforcement, fire, and medical services to ensure timely responses to emergencies.
- Analyzed incident reports to identify trends and improve response strategies for future emergencies.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
911 Emergency Dispatcher
Wichita Falls Police Department
Wichita Falls, TX
08.1989 - 10.1994
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
Education
Paramedic Studies - Emergency Medicine
Vernon Regional College
Wichita Falls10-1994
Skills
- Unit dispatch
- Call routing
- Information security
- Providing clear directions
- Documentation and reporting
- Rapid needs assessment
- Call prioritization
- Listening skills
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
Timeline
911 Emergency Dispatcher
Spokane Fire Department
11.2001 - 01.2011
911 Emergency Dispatcher
County Of Spokane Washington
10.1996 - 11.2001
911 Emergency Dispatcher
Post Falls Police Department
10.1994 - 11.1996
911 Emergency Dispatcher
Wichita Falls Police Department
08.1989 - 10.1994
Paramedic Studies - Emergency Medicine
Vernon Regional College