Anna Reeves
Pelham,AL
Summary
Detail-oriented professional with comprehensive background as a First Responder, adept at managing high-stress situations effectively. Skilled in handling multiple tasks with precision, time management and maintaining clear, concise communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
16
16
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Shelby County 911
03.2022 - Current
- Managed high-volume emergency calls, ensuring swift and accurate information relay to first responders.
- Coordinated communication between law enforcement, fire services, and medical teams during critical situations.
- Utilized Computer-Aided Dispatch (CAD) system for real-time tracking of incidents and resource allocation.
- Trained new dispatch staff on protocols, systems, and effective communication techniques under pressure.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
Paramedic/Field Training Officer
Regional Paramedical Services of Alabama
05.2020 - Current
- Mentored new paramedics in advanced life support techniques and emergency response protocols.
- Developed training programs to enhance team performance and ensure compliance with medical standards.
- Conducted scenario-based training exercises to improve decision-making skills under pressure.
- Evaluated trainee performance through assessments and provided constructive feedback for improvement.
- Implemented quality assurance measures to maintain high standards of patient care during field operations.
- Facilitated regular training sessions on new equipment usage and updates in medical guidelines.
- Administered medications as required based on protocols or under the direction of a physician via radio communication during emergencies.
- Managed challenging scenes with multiple casualties by prioritizing patient care, delegating tasks efficiently, and maintaining clear communication among team members.
- Conveyed empathy towards distressed individuals during emergency responses, ultimately providing emotional support.
Paramedic Supervisor
Shoals Ambulance
11.2018 - 05.2020
- Supervised daily operations of paramedic teams to ensure optimal patient care and response times.
- Coordinated training programs for emergency staff, enhancing team competency and service delivery standards.
- Implemented quality assurance protocols, improving compliance with state regulations and operational guidelines.
- Collaborated with healthcare partners to streamline patient transfer processes, improving overall efficiency of services provided.
- Addressed any performance or disciplinary issues within the team promptly and fairly, ensuring a positive work environment for all staff members.
- Implemented an effective inventory management system for medical supplies and equipment, reducing waste and controlling costs.
- Ensured compliance with all state and federal regulations for EMS operations, maintaining safety and medication logs.
- Coordinated with other emergency services agencies during mass casualty incidents to optimize resource utilization and ensure seamless incident management.
- Managed scheduling, payroll, and personnel matters for the paramedic team to maintain optimal staffing levels at all times.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Flight Paramedic
Regional Air Medical Services
12.2017 - 04.2019
- Maximized aircraft utilization by assisting with routine maintenance tasks and equipment inspections as needed.
- Administered advanced life support during air transport for critically ill patients.
- Provided visual guidance, navigation and radio communications assistance to pilot.
- Conducted thorough pre-flight checks on medical equipment and supplies.
- Ensured safe transportation for patients by adhering to strict aviation protocols and guidelines.
- Improved patient outcomes by providing advanced life support and critical care during high-pressure flight situations.
- Expedited stabilization efforts for critically injured patients by implementing rapid assessment techniques upon arrival at scenes.
- Collaborated with ground-based emergency teams for seamless transition of patient care upon arrival at medical facilities.
- Participated in ongoing professional development opportunities to maintain licensure, maintain up-to-date knowledge on advancements in emergency medicine and aviation safety regulations.
Paramedic Field Training Officer
Regional Paramedical Services of Alabama
09.2009 - 08.2018
- Trained and mentored new paramedics in emergency response protocols and patient care techniques.
- Developed and implemented training programs to enhance team performance and operational efficiency.
- Evaluated trainee performance through practical assessments and provided constructive feedback for improvement.
- Collaborated with medical directors to ensure compliance with local protocols and standards of care.
- Monitored field operations, ensuring adherence to safety regulations and quality control measures.
- Evaluated trainee performance during clinical rotations, providing constructive feedback to facilitate growth and improvement.
- Improved patient outcomes by providing comprehensive pre-hospital emergency care and advanced life support interventions.
- Upheld strict safety regulations for both self and team members while navigating through hazardous situations.
- Participated in ongoing professional development opportunities to stay current on advancements in emergency medical services and maintain licensure.
- Managed challenging scenes with multiple casualties by prioritizing patient care, delegating tasks efficiently, and maintaining clear communication among team members.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Conveyed empathy towards distressed individuals during emergency responses, ultimately providing emotional support.
Education
Diploma - Paramedicine
Herzing University
Birmingham, AL04-2013
Diploma - Emergency Medical Technician-Basic
Jefferson State Community College
Birmingham, AL08-2009
No Degree - Criminal Justice
Jefferson State Community College
Birmingham, Alabama, AL01-2007
High School Diploma -
Pelham High School
Pelham, AL05-2005
Skills
- Detail-oriented
- Memory retention
- Honesty
- Multitasking and prioritization
- Dependable and responsible
- Cross-departmental teamwork
- Organizational skills
- Interpersonal skills
- Conflict resolution
- Analytical thinking
- Adaptability
- Geographical expertise
- Problem-solving
- Critical thinking
- Teamwork and collaboration
- Active listening
- Data entry proficiency
- Map reading skills
- Crisis management
- Computer-aided dispatching
- Public education and outreach
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- ALPST - Alabama Public Safety Telecommunicator
- NCIC - National Crime Information Center
- CPR - Cardiopulmonary Resuscitation
- NREMT-P -Nationally Registered Paramedic (M5003033)
- Paramedic- State of Alabama Licensure (0900805)
- EVOC- Emergency Vehicle Operations Course
- FEMA 100
- FEMA 200
- FEMA 300
- FEMA 400
- FEMA 700
- FEMA 800
- ACLS- Advanced Cardiac Life Support
- PALS- Pediatric Advanced Life Support
Timeline
911 Emergency Dispatcher
Shelby County 911
03.2022 - Current
Paramedic/Field Training Officer
Regional Paramedical Services of Alabama
05.2020 - Current
Paramedic Supervisor
Shoals Ambulance
11.2018 - 05.2020
Flight Paramedic
Regional Air Medical Services
12.2017 - 04.2019
Paramedic Field Training Officer
Regional Paramedical Services of Alabama
09.2009 - 08.2018
Diploma - Paramedicine
Herzing University
Diploma - Emergency Medical Technician-Basic
Jefferson State Community College
No Degree - Criminal Justice
Jefferson State Community College
High School Diploma -
Pelham High School