Samantha (Heidi) Bell

• Advanced knowledge and navigation of Versaterm CAD, Records Management System (RMS) and Bureau of Criminal Identification (BCI/UJCIS)
• Operated radio and phone systems to receive requests for service and relay information to responding police officers.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units while tracking and updating data in real-time environments.
• Radio operations on all police disciplines, 911 and Non- Emergency response triage, incident command and management, report taking, emergency medical intervention, priority coordination, and resource allocation.

• Used internal software to process reservations, check-ins and check-outs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

• Responded to Alarms in a quick and organized fashion to ensure the safety of clients, premises, and property

• Operated with a calm and controlled attitude while also multitasking to ensure all proper authorities were reached and dispatched

• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Coached team members in techniques necessary to complete job tasks.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• Served food and beverages promptly with focused attention to customer needs.